Specialist in T&D and Customer Success with 7 years of experience, positively and creatively impacting relationships with customers, internal and external, through learning actions. I have in-depth knowledge in designing, managing and executing training programs from scratch.During this period I worked with team management and the creation and execution of training aimed at customers and employees. I directly participated in the creation of the 99 Partner Driver Education Program – with 24k trained customers, in addition to managing routine training for 2k professionals from KPMG Business School. In my last position, at Ascential, I led Digital Commerce training programs in over 50 Industries, involving over 400 individuals.I consider creative problem solving and good communication with clients, in addition to empathetic people management, to be my greatest professional strengths. I also have experience in different stages of the customer success journey and bilingual training (Spanish and English).
Listed skills include Microsoft Word, Microsoft Powerpoint, Sistemas Operacionais, Espanhol, and 18 others.