Swathi Basavaraja Email & Phone Number

Waterloo, On, Ca

Waterloo, Ontario, Canada

- Account reviews| Organizational report building- Customer Relationships: Build and maintain good relationships with customers.- Training: Teach customers how to use our products effectively.- Feedback Collection: Listen to customer feedback and share it with our team.- Renewals: Make sure customers renew their subscriptions.- Problem Solving: Solve technical problems for customers.- Data Analysis: Analyze customer data to improve their experience.- Documentation: Keep records of customer interactions and solutions.- Upselling: Suggest additional products or services to customers when relevant.- Collaboration: Work with different teams to meet customer needs.- Customer Satisfaction: Ensure customers are happy with our products and services.- Reporting: Create reports to track our progress and find areas to improve.

London, Ontario, Canada

- Analyzed data to ensure accurate mapping of vehicle result sets.- Precisely mapped vehicle trim and options data to bolster data integrity, thereby boosting consumer and dealer trust.- Resolved issues concerning unmatched or disregarded source data through detailed investigation.- Conducted audits on the company's website to verify data accuracy.- Followed documented best practices rigorously while identifying potential areas for improvement.

Hyderabad, Telangana, India

• Handled issues relating to SQL reporting and simplified reports using dynamic joins.• Maintained client details and protected their data ensuring confidentiality. • Executed additional duties and responsibilities given by the management. • Excelled in proper and accurate documentation for issues.• Worked closely with Benefit Managers to ensure accurate benefit deductions and record monitoring.• Improved the existing resolutions repositories with updated solutions. • Learned the tools and technologies within no time to provide the quality support to the clients.

Hyderabad, Telangana, India

• Gained immense knowledge of customer service skills by working in two different processes i.e. ATT and Bombardier.• Handled critical service outages to restore the affected service quickly and met SLA’s with the clients.• Logged tickets in service desk using tools like BMC Remedy, IBM Tivoli, VMWare workstation, RSA secure id, and ServiceNow.• Conducted a Knowledge Transfer for my peers about the process updates.• Made sound business decisions that showed customer and operational focus.• Provided a pleasant technical support to the clients.• Connected on VPN using CiscoAnyConnect and received calls on the avaya.

Bengaluru, Karnataka, India

• Exhibited exceptional telephone, email and chat support related to product-based queries.• Displayed diligent efforts in process improvements with feedback and follow-ups to meet the SLA’s.• Mentored and trained new joiners on process knowledge and work etiquettes. • Assisted management with scheduling, service protocol improvements and quality assurance.• Proven record of maintaining the stack records and constantly being awarded for the metrics achievement.

Master Of Business Administration - Mba, Business Administration And Management, General

Postgraduate Degree, Business Analysis

Bachelor Of Engineering - Be, Computer Science

Activities and Societies: Badminton

Puc, Pcmb

School