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Rafael Santos Email & Phone Number
AWS Tech Instructor
at
Escola da Nuvem
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✓ Verified Jul 2026
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Who is Rafael Santos? Overview
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Quick answer
Rafael Santos is listed as AWS Tech Instructor at Escola da Nuvem, based in Campina Grande, Paraíba, Brazil. AeroLeads shows a matched LinkedIn profile for Rafael Santos.
Rafael Santos previously worked as English teacher at Kumon and Telemarketing agent at Aec. Rafael Santos holds Technician, Systems Analysis And Development from Descomplica Faculdade Digital.
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Email format at Escola da Nuvem
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Escola da Nuvem
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Profile bio
About Rafael Santos
With a solid background as an English teacher, along with significant experience in customer service and support, I have developed strong analytical skills and a focus on problem-solving. My multidisciplinary experiences have shaped me into an enthusiastic professional committed to excellence, curious, and quick to acquire new knowledge, always adding tangible and meaningful value to the projects I am involved in. I also have well-developed communication and teamwork skills. I am currently in the process of a career transition, with the goal of becoming a cloud solutions architect. I have already earned the AWS Certified Cloud Practitioner (CLF-C02) certification, I am preparing to obtain the Solutions Architect Associate (SAA-C03) certification, and, in parallel, I am pursuing a degree in Systems Analysis and Development, gaining new knowledge that complements my technical training in software development with a focus on back-end.
Current workplace
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6 roles
Rafael Santos work experience
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English Teacher
● Responsible for conducting classes for over 200 students weekly, always ensuring a high level of engagement and learning.● Responsible for managing all the evaluation and placement tests at the unit, resulting in a significant increase in the accuracy of diagnostics and better adaptation of classes to the individual needs of students.● Contributed to a more than 40% increase in the unit's revenue through the acquisition and retention of new clients.
Jun 2021 - Mar 2022
Telemarketing Agent
● Responsible for delivering over 400 support tickets resolved per week in the CRC, maintaining a customer satisfaction rate always above 95% by providing efficient solutions to reported issues.● Responsible for reducing the average resolution time for connectivity and service incidents by approximately 35%, thereby improving the user experience with the offered products.● Worked closely with the training and operations teams to report bugs, suggest improvements, and align information on resolutions for continuous service improvement and a reduction of over 60% in the volume of support tickets.
Nov 2020 - Jun 2021
Customer Support Analyst
● Responsible for identifying and resolving technical issues in real-time, resulting in a reduction of over 40% in the average incident resolution time.● Through collaboration with the team of analysts and supervision to implement and monitor system monitoring tools, detecting and reporting bugs and alignment issues in treatment information, a reduction of over 75% in the volume of support tickets was achieved.● Responsible for resolving over 300 support tickets per week, achieving a customer satisfaction rate consistently above 94% and a callback rate always below 3%.
Nov 2017 - Dec 2019
English Teacher
● Responsible for teaching hundreds of students of all levels and ages, consistently achieving high rates of re-enrollment and retention.● Responsible for managing all the evaluation and placement tests at the unit.
Aug 2017 - Aug 2018
English Teacher
● Responsible for teaching hundreds of students at beginner, intermediate, and advanced levels of all ages.● Responsible for managing all the evaluation and placement tests at the unit.● Responsible for training and monitoring all students and classes in instrumental English and preparatory courses for national and international proficiency tests, achieving a student pass rate of over 85%.
Aug 2014 - Jul 2015
2 education records
Rafael Santos education
Technician, Systems Analysis And Development
Licenciate Degree, Modern Languages (English)
FAQ
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What company does Rafael Santos work for?
Rafael Santos works for Escola da Nuvem.
What is Rafael Santos's role at Escola da Nuvem?
Rafael Santos is listed as AWS Tech Instructor at Escola da Nuvem.
Where is Rafael Santos based?
Rafael Santos is based in Campina Grande, Paraíba, Brazil while working with Escola da Nuvem.
What companies has Rafael Santos worked for?
Rafael Santos has worked for Escola Da Nuvem, Kumon, Aec, Necxt, and Cna Idiomas | Oficial.
How can I contact Rafael Santos?
You can use AeroLeads to view verified contact signals for Rafael Santos at Escola da Nuvem, including work email, phone, and LinkedIn data when available.
What schools did Rafael Santos attend?
Rafael Santos holds Technician, Systems Analysis And Development from Descomplica Faculdade Digital.
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