Rafael Santos Email and Phone Number
With a solid background as an English teacher, along with significant experience in customer service and support, I have developed strong analytical skills and a focus on problem-solving. My multidisciplinary experiences have shaped me into an enthusiastic professional committed to excellence, curious, and quick to acquire new knowledge, always adding tangible and meaningful value to the projects I am involved in. I also have well-developed communication and teamwork skills. I am currently in the process of a career transition, with the goal of becoming a cloud solutions architect. I have already earned the AWS Certified Cloud Practitioner (CLF-C02) certification, I am preparing to obtain the Solutions Architect Associate (SAA-C03) certification, and, in parallel, I am pursuing a degree in Systems Analysis and Development, gaining new knowledge that complements my technical training in software development with a focus on back-end.
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Aws Tech InstructorEscola Da NuvemCampina Grande, Pb, Br
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English TeacherKumon Jun 2021 - Mar 2022Paraíba, Brazil● Responsible for conducting classes for over 200 students weekly, always ensuring a high level of engagement and learning.● Responsible for managing all the evaluation and placement tests at the unit, resulting in a significant increase in the accuracy of diagnostics and better adaptation of classes to the individual needs of students.● Contributed to a more than 40% increase in the unit's revenue through the acquisition and retention of new clients. -
Telemarketing AgentAec Nov 2020 - Jun 2021Paraíba, Brazil● Responsible for delivering over 400 support tickets resolved per week in the CRC, maintaining a customer satisfaction rate always above 95% by providing efficient solutions to reported issues.● Responsible for reducing the average resolution time for connectivity and service incidents by approximately 35%, thereby improving the user experience with the offered products.● Worked closely with the training and operations teams to report bugs, suggest improvements, and align information on resolutions for continuous service improvement and a reduction of over 60% in the volume of support tickets. -
Customer Support AnalystNecxt Nov 2017 - Dec 2019Paraíba, Brasil● Responsible for identifying and resolving technical issues in real-time, resulting in a reduction of over 40% in the average incident resolution time.● Through collaboration with the team of analysts and supervision to implement and monitor system monitoring tools, detecting and reporting bugs and alignment issues in treatment information, a reduction of over 75% in the volume of support tickets was achieved.● Responsible for resolving over 300 support tickets per week, achieving a customer satisfaction rate consistently above 94% and a callback rate always below 3%. -
English TeacherCna Idiomas | Oficial Aug 2017 - Aug 2018Paraíba, Brazil● Responsible for teaching hundreds of students of all levels and ages, consistently achieving high rates of re-enrollment and retention.● Responsible for managing all the evaluation and placement tests at the unit. -
English TeacherYázigi Aug 2014 - Jul 2015Paraíba, Brazil● Responsible for teaching hundreds of students at beginner, intermediate, and advanced levels of all ages.● Responsible for managing all the evaluation and placement tests at the unit.● Responsible for training and monitoring all students and classes in instrumental English and preparatory courses for national and international proficiency tests, achieving a student pass rate of over 85%.
Rafael Santos Education Details
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Systems Analysis And Development -
Modern Languages (English)
Frequently Asked Questions about Rafael Santos
What company does Rafael Santos work for?
Rafael Santos works for Escola Da Nuvem
What is Rafael Santos's role at the current company?
Rafael Santos's current role is AWS Tech Instructor.
What schools did Rafael Santos attend?
Rafael Santos attended Descomplica Faculdade Digital, State University Of Paraíba.
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