Raffaella Favata Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

As a Senior Project Manager within Gartner Research and Advisory Strategy and Operations team, I am one of the Product Owners for Gartner Research Planning and Production platform. Designing, implementing and managing complex global cross-business-unit programs with business-critical outcomes and impact. Lead and manage business system and process development for multiple, concurrent, complex programs and initiatives.In my role I am responsible for our Content Planning and Production product strategy and programs within a large, complex global organization, this includes: Partner & collaborate with senior Strategy and Operations colleagues, IT & other business units to capture operational & business requirements, establish and execute on strategies and tactical plans for the definition, development and implementation of cohesive programs.Support product releases by authoring user stories and acceptance criteria, viable product negotiation, and working with agile development teams with successful results.Conduct User Acceptance Testing SessionsProvide thought leadership on appropriateness of tools and process to deliver program goals.Design and deliver program communications and presentations to all management levels within and beyond Research. Manages ongoing interactions with internal stakeholders.Create and manage key success measurement criteria and develops feedback reports and analysis to drive continuous program improvement.Supervise the Product Level 1 Support TeamSupervise all ongoing activities related to User training and User Support DocumentationUse subject matter expertise to prepare and maintain research project and process workflow content, materials & documentation.Create, run and maintain tracking and reporting processes and tools to monitor aspects of strategic business operationsResponsible for the management and execution of Research processes, systems, communications & logistics related to content programs and systems.

London, United Kingdom

Leading end to end projects delivery sponsored by Gartner Research Strategy team. As a program manager in Gartner, my main goal and objective is to translate Gartner's Research Strategy and Business objectives into technology programs, projects and tools that help our company deliver the best research for our clients. In my role I am fully responsible for the delivery of complex projects that involve the collaboration of various team throughout the company, including Stakeholders, IT developers, end-users, internal communications and development team, etc. For each of the projects and program I lead, I am responsible for scoping, defining and gathering of business requirements; strategizing and planning; budgeting; monitor the execution of tasks from each team; keeping senior executives and stakeholders informed; and coordinating the implementation of the new technology and all the internal communications.

London, United Kingdom

In this role I lead and managed a team of 11 Project Managers. My team provides admin and project support to a total of 185 analysts based around the globe.As a Team Manager I guided my team to deliver highest quality, timely and consistent support that improves service efficiency and analyst effectiveness.I was in charge of defining workload distribution and balance, developing and coaching my team members for high performance and progression, and hiring and training to fill vacancies and support organizational growth. My tasks included:Directing and overseeing my team by with clear direction, collaborative leadership and workload coordination. I set the team’s priorities. Guide adoption of new research methodologies (e.g., Magic Quadrant processes.) Review team member’s complex projects. Assure associates accurately complete tasks. I actively mentored and managed new team members,and was in charge of hiring and on-boarding. I evaluated personnel workload allocations and routinely coordinate changes with the Global Research Support Services Manager.I promoted a supportive and collaborative team environment.I engaged and collaborate with other team leaders to develop best practices for our business unit.I was in charge of overseeing and resolving performance issues and identifying requirements for new hires. Created position descriptions. Worked with HR generalists and recruiters to attract and retain top talent.

London, England

In this role I managed simultaneously multiple research projects from start to finish.My responsibilities in these projects included:Creating the project timeline and process in collaboration with the analysts and authors of the research note.Managing all official communication with all the stakeholders on behalf of the analysts.Act as go to person for Project Methodology, Timeline, and inquiries from all Stakeholders.Collecting, checking and tracking all information and data requested to the Companies featured in our Research Notes.Monitoring the progress according to the established timeline and follow up with all players as needed.To summarize, I act as focal point for both internal and external stakeholders, Acting as a knowledge expert and guarantor of research project methodology I leverage existing support services and create new standard practices as needed aiming to efficient and effective team performance, and also trying to minimizing the efforts requested to the companies featured in our research whilst making the most of their input. In my role as a Project Manager, I also help with the on-boarding process of new analysts and training and mentoring of new coordinators and project managers joining our company. My responsibilities in this task include:Organise new analysts on-boarding process by liaising with all the departments involved (HR, Finance office, STG, Real Estate, Team Manager, etc.) Set up of Desk or home office, travel profiles, request of credit and purchasing cards etc. and Act as their first point of contact.Establish from the beginning a good rapport with the analysts making sure I learn from them how to best support their Research projects and how to make the most of our Partnership.Training and mentoring new coordinators and project managers joining our Research TeamGive step by step guides on tolls and apps used within the companyKnowledge sharing and Project shadowing

Milan, Italy & Birmingham, Uk

In this role I provided admin support to a Managing Vice President and a wide team of Research Analysts, My contributions in this role included: Extensive and complex travel bookings and expense management and reporting.Acting as a gatekeeper and managing contacts and complex diaries.Acting as first point of contact for all questions regarding Company methodologies and processes, procedures, and also applications and tools.Acting as a first point of contact for internal and external clients, dealing first hand with queries, liaising and connecting stakeholders with the appropriate executive bodies. Scheduling Web Conferences, Video calls, Webex, GotoMeetings etc. Coordinating and managing executive meetings, team meetings and 1on1s.Coordination and management of meetings with external clients, including Vendor Briefings, round tables and local conferences; coordination of the logistics and hospitality.Producing team performance audits and reports.Supporting analysts in the production of Gartner Branded Research Documents such as Magic Quadrants by acting as first point of contact for the all the external contacts, gathering information; data collection and filtering; tracking of progresses; editing and archiving.

Milan, Italy

As Executive Assistant in Amgen, I provided administration support to Medical director and a team of 7 direct reports. I was responsible for the organization of agenda and travel arrangements; organization of meeting with clients and with operational team, preparation of meeting material and power point presentations. Translations from Italian to English and vice versa. Act as first point of contact for internal and external clients.

Milan, Italy

As credit collector I was in charge of the preparation of Audit and report, mail, phone calls and payments recording and management. Invoicing, preparation of amortization of debts plan. Act as first point of contact for the Finance offices of client companies with delayed payments.

Albrighton, Uk

In David Austin Roses I managed all the International retail accounts, from reception of the orders, data entry, payments, despatch and ongoing customer service. I was responsible for Problem Solving, liaison with accounting and shipping requirements. I also contributed to the team with translations and collaboration with the marketing department for pricing and offers preparation in Italian and Spanish

Bachelor'S Degree (Hons), Foreign Languages (Spanish & French)

Activities and Societies: Linguistics research projects within the Computational Linguistic Departmentcompleted a BA (hons) Degree.

Master'S Degree, Managing Communications For Multicultural Integration, First

Diploma, Leadership Studies