Rafferty Hui Email & Phone Number

Orlando, Florida, United States

• Supported end users across multiple applications through inbound calls and emails recorded into the ZenDesk ticketing system with a deep understanding of system mechanics and processes to provide quick and detailed.
• Performed quality assurance on new application functions and features in test environments before deployment to production environment
• Produced monthly executive summary and statistical analysis report containing call data, ticket information, and application performance for client

Orlando, Florida

• During my time at Orlando Health, I was heavily involved in the software and hardware configurations of various types of desktops, laptops, and mobile devices to meet the constantly evolving Orlando Health guidelines..
• Conducted daily inventory counts of multiple IT equipment (Desktops, laptops, peripherals, computer parts) to maintain accurate figures for project scope
• Created various documentation detailing processes such as the configuration process of devices, daily processes, and troubleshooting
• Deployed workstations throughout Orlando Health hospital systems to meet evolving company standards and to enhance employee productivity