Raphael Hernandez Email & Phone Number

Arlington, Virginia, Us

Denver, Colorado, Us

• Manage 400+ Mac endpoints/500+ Windows endpoints • Package and administer applications, scripts, config-profiles and policies via Jamf (DEP, custom packages and SCCM Software Center) • Administer all necessary actions, related to user accounts/permissions via Active Directory, Duo, G-Suite, and O365• Troubleshoot deployments, patch software, check logs and remediate issues • Utilize scripting to run and help automate manual tasks • Print/File Server management • Assisted in the evaluation and implementation of new technologies, working with 3rd party vendors • Work closely with Security team to plan, deploy and execute required security software, polices and ensure compliance • Define and update security standards and checklists with HIPAA/HITRUST compliance • Develop, maintain, and revise documentation for improving policies, procedures that supported the companies IT team.

Armonk, New York, Ny, Us

Developed, maintained, and revised documentation for improving policies, procedures that supported the companies IT team. • Communicated with the supervisor about any irregularities/issues/suggestions. • Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions. • Virus and malware removal. • Documentation, logging and reporting of operational processes and procedures. Provision new employee equipment and accounts, including mobile devices. • Test new applications and operating systems for compatibility with deployments. • Installation, operation, and maintenance of computer systems and peripherals. • Troubleshoot (network, software, hardware) problems as they arise. • Manage users/groups permissions/accounts. • System updates, Backup software & Active Directory Administration

Loaded/Unloaded packages in the FedEx warehouse.

• Installation, operation, and maintenance of computer systems and other technologies.• Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment. • Provision new employee equipment and accounts, including mobile devices.• Test new applications and operating systems for compatibility.• Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.• Also created and developed PowerPoint’s, handouts and notes for the program administrator on various safety oilfield construction topics. Updated and maintain Safety Manuals. Retrieving parts and office supplies. Answer incoming calls and provide routine information in response to inquiries.

Assisted customers at front desk with gym membership. Rock-climbing wall instructor.

Bachelor’S Degree

Java, Javascript, Html/Css

High School Diploma, Management Information Systems