Senior Student Success Advisor
CurrentOversee the academic progress of 215+ graduate students through regular outreach about time management, organization, networking, and other success indicators. Develop, maintain, and utilize reports to analyze crucial student metrics using Salesforce, Google Sheets, Excel, and Tableau. Lead and collaborate on initiatives for team contact strategy by collecting and analyzing data, developing solutions, and monitoring progress.Earned the coveted Student Success Advisor of the Year award in 2023 by solving complex technical issues, embracing innovation, and fostering collaboration to enhance student success.Improved student retention 90% over two years through effective and clear expectation setting, offering consistent support and advocacy during challenges, and skillfully managing escalated situations.