Raphael Jorge Macapagal
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Raphael Jorge Macapagal Email & Phone Number

President and Chief Executive Officer at AscenTPRO/ Ascent Group
Location: Metro Manila, National Capital Region, Philippines 10 work roles 2 schools
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Current company
AscenTPRO/ Ascent Group
Role
President and Chief Executive Officer
Location
Metro Manila, National Capital Region, Philippines
Company size
53 employees

Who is Raphael Jorge Macapagal? Overview

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Quick answer

Raphael Jorge Macapagal is listed as President and Chief Executive Officer at AscenTPRO/ Ascent Group, a company with 53 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Raphael Jorge Macapagal.

Raphael Jorge Macapagal previously worked as President/Chief Executive Officer at Ascentpro and Managing Director - Philippine Division IPAMS and CEO for Ascentology Inc., at Ascentology. Raphael Jorge Macapagal holds Bafil, Creative Writing, Filipino, And Philippine Literature from University Of The Philippines.

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AscenTPRO/ Ascent Group

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Profile bio

About Raphael Jorge Macapagal

President and CEO of the Ascent Group (Ascentology Inc. , AscenT PRO, who is known for his passion for God, Country, and People. A seasoned business leader in the field of Strategic planning and Service Delivery, Talent Acquisition and development. A Servant leader by heart, Raffy has developed young leaders to be successful and grow professionally and personally in the course of his journey. Instrumental in growing a now billion $ company Teletech in his 7 years of service in 15+locations in the country. In 2012 , Raffy took a role of Global vertical business owner (for e-bay) in Sutherland Global Services and took part in the migration and growth of United Health Group as the Director-General Management in thr Phils. Seeing the need to equip Filipino talents and innovate the way to spot and acquire talents to sustain the need of investors coming in to the country, Raffy took his cause by being the Managing Director for IPAMS and started serving as a provider of top caliber leaders, executives and staff mainly in the IT-BPO, finance and banking, insurance, manufacturing ,FMCG and Healthcare, anchoring his strategy around best value for money, and giving a consistent superior customer experience . In 2014 AscenT group was born and integrated the capabilities to become a provider of an end to end solution from Sourcing, assessing and acquisition of talents Ascent PRO (same team from IPAMS phil.) to training, service delivery and managed services, upskilling and continuous improvement of every talent your business needs -AscenTology. Inc..His strategy revolves around being an extension of the big players' in their Talent Acquisition needs down to managed services to small and medium enterprises globally. Raffy now also serves as a an Industry resource and expert, offers consultancy on Business Strategies, Executive coaching and career management and conducts leadership development trainings for Companies and Organizations.

Listed skills include Bpo, Operations Management, Leadership, Outsourcing, and 40 others.

Current workplace

Raphael Jorge Macapagal's current company

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AscenTPRO/ Ascent Group
Ascentpro/ Ascent Group
President and Chief Executive Officer
Valenzuela, NCR, PH
Website
ascent.net.ph
Employees
53
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10 roles

Raphael Jorge Macapagal work experience

A career timeline built from the work history available for this profile.

President And Chief Executive Officer

Ascentpro/ Ascent Group

Valenzuela, NCR, PH

President/Chief Executive Officer

Current
Ascentpro

NCR - National Capital Region, Philippines

AscenT PRO is the addition to the capabiliy offering of the Ascent team PIlipinas complementing it's 2 year old Business Solutions and Outsourcing Services by Ascentology Inc. This young vibrant and rockstar team of talent finders, coaches and soecialists, were the same team that launched and managed IPAMS Phils., that will continue to serve and provide.

Jan 2016 - Present

Managing Director - Philippine Division Ipams And Ceo For Ascentology Inc.,

Current
Ascentology

Quezon City

Growing the footprint of the company's staffing, recruitment and executive search in the Philippines with focus on the BPO industry and other niche and professional services requirement of local and multi-national companies. Contact Center Delivery and Management Services for companies looking to offshore and outsource in the Philippines.Also serve as the.

Aug 2014 - Present

Director - General Management

United Heslth Group

Mckinley Fort Bonifacio

Sep 2013 - Jul 2014

A. Vice President - Service Delivery

Sutherland Global Services

Fort Bonifacio, Taguig

Responsible for the Service Delivery of 8 different lines of business and 3 channels for a leading retail business servicing North America, Canada and United Kingdom.

Feb 2012 - Jul 2013

Vice President Of Operations

Teletech

Philippines

Responsible fro over $25 million annual revenue for APAC accounts and a US Internet Service provide clients that is spread across 6 different Teletech sites in the Philippines.

Mar 2011 - Jan 2012

Executive Director - Program Operations

Teletech

My mission is to make a real difference to the lives of Teletech's customers through excellent Service Delivery. My primary responsibility is to oversee P&L of the various program under my business unit, oversee wellness of the Sta Rosa and Lipa facility and it's employees in the Philippines. I am also tasked to develop a good overall business relations.

Oct 2009 - Mar 2011

Director - Program Operations And Sta. Rosa Dc For Teletech

Teletech

Launched the center from the ground and primarily in charge of Service Delivery and overall wellness of the site and it's employees. P&L for several programs in the site.

Sep 2008 - Oct 2009

Senior Operation Manager

Teletech

SENIOR OPERATIONS MANAGERJan 2007 to August 2008TeleTech Corporation, Novaliches Site Responsible for operational excellence, productivity and development of the operations team as it supports our client’s business needs. Oversee the overall programs financial state and acts as the ambassador for the company in negotiating new business to grow the programs.

Jan 2007 - Aug 2008

Operations Manager

Teletech

Manages technical support & customer service programs for Fortune 500 companies with over 200 staff including agents, Team Leaders, Quality Specialists, and Workforce Team. Was able to drive the program to exceed its target occupancy that generated more revenues for the site.

Sep 2006 - Dec 2006
Team & coworkers

Colleagues at AscenTPRO/ Ascent Group

Other employees you can reach at ascent.net.ph. View company contacts for 53 employees →

EE Elizabeth Estinos Elizabeth Estinos Colleague at Ascentpro/ Ascent GroupMandaluyong, National Capital Region, Philippines, Philippines View → RP Ricky Pe Ricky Pe Colleague at Ascentpro/ Ascent GroupQuezon City, National Capital Region, Philippines, Philippines View → IL Isagani Lamigo Isagani Lamigo Colleague at Ascentpro/ Ascent GroupQuezon City, National Capital Region, Philippines, Philippines View → SC Shai Cayetano Shai Cayetano Colleague at Ascentpro/ Ascent GroupBaguio City, Cordillera Admin Region, Philippines, Philippines View → JP Jose Paolo Calderon Jose Paolo Calderon Colleague at Ascentpro/ Ascent GroupCentral Luzon, Philippines, Philippines View → JJ Joshua Joseph Espinosa Joshua Joseph Espinosa Colleague at Ascentpro/ Ascent GroupPhilippines, Philippines View → AB Aimee Bisquera Aimee Bisquera Colleague at Ascentpro/ Ascent GroupPhilippines, Philippines View → CP Celestina Pe Celestina Pe Colleague at Ascentpro/ Ascent GroupQuezon City, National Capital Region, Philippines, Philippines View → SG Sienna Gatdula Sienna Gatdula Colleague at Ascentpro/ Ascent GroupValenzuela, National Capital Region, Philippines, Philippines View → KV Karl Villanueva Karl Villanueva Colleague at Ascentpro/ Ascent GroupCalabarzon, Philippines, Philippines View →
2 education records

Raphael Jorge Macapagal education

Professional Development - Ascent Program, Bpo Business And Executive Leadership

Cornell University
FAQ

Frequently asked questions about Raphael Jorge Macapagal

Quick answers generated from the profile data available on this page.

What company does Raphael Jorge Macapagal work for?

Raphael Jorge Macapagal works for AscenTPRO/ Ascent Group.

What is Raphael Jorge Macapagal's role at AscenTPRO/ Ascent Group?

Raphael Jorge Macapagal is listed as President and Chief Executive Officer at AscenTPRO/ Ascent Group.

Where is Raphael Jorge Macapagal based?

Raphael Jorge Macapagal is based in Metro Manila, National Capital Region, Philippines while working with AscenTPRO/ Ascent Group.

What companies has Raphael Jorge Macapagal worked for?

Raphael Jorge Macapagal has worked for Ascentpro/ Ascent Group, Ascentpro, Ascentology, United Heslth Group, and Sutherland Global Services.

Who are Raphael Jorge Macapagal's colleagues at AscenTPRO/ Ascent Group?

Raphael Jorge Macapagal's colleagues at AscenTPRO/ Ascent Group include Elizabeth Estinos, Ricky Pe, Isagani Lamigo, Shai Cayetano, and Jose Paolo Calderon.

How can I contact Raphael Jorge Macapagal?

You can use AeroLeads to view verified contact signals for Raphael Jorge Macapagal at AscenTPRO/ Ascent Group, including work email, phone, and LinkedIn data when available.

What schools did Raphael Jorge Macapagal attend?

Raphael Jorge Macapagal holds Bafil, Creative Writing, Filipino, And Philippine Literature from University Of The Philippines.

What skills is Raphael Jorge Macapagal known for?

Raphael Jorge Macapagal is listed with skills including Bpo, Operations Management, Leadership, Outsourcing, Team Leadership, Service Delivery, Management, and Call Centers.

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