Jose Gonzalez, M.S. Sport Management Email & Phone Number

Jacksonville, FL, US

Mannheim, Baden-Württemberg, Germany

• Over 20 years of experience performing installation, maintenance and repair and calibration of various electronics and electrical systems. Experience in installation, maintenance, repair and modifications of various.
• Direct a 7-person team in delivering top-tier customer service support.
• Innovate and implement streamlined processes, resulting in a 30% reduction in resolution time for customer inquiries.
• Spearhead initiatives to enhance team performance, fostering an environment of efficiency and quality service.

Jacksonville, Florida, United States

Black Thunder Entertainment is an company founded in Jacksonville, Florida by a retired US Army Veteran born in Puerto Rico that is passionate for music and sports.

United States

• Responsible for the direct oversight of all maintenance and personnel functions at Strategic Weapons Facility Atlantic (SWFLANT) in Kings Naval Base, GA with a focus on serving the USMC.
• Managed to the performance standards and reliability measures.
• Enforced policy and ensure regulatory compliance.
• Developed positive labor and management relations.
• Developed the staff through teaching, mentoring and coaching methods.
• Establish a responsible budget of approximately $250,000 yearly and ensure that the division operates efficiently.

Jacksonville, Florida, United States

• Fans Experience Representative for the Jacksonville, Jaguars (July 2021-Present) (Jacksonville, Florida)
• Deliver excellent customer service to each fan entering and leaving TIAA Bank Field through utilization of the WAVE service philosophy.
• Provide accurate directions to seating sections and key attractions within TIAA Bank Field and the surrounding areas.
• Manage various Guest Services booth locations throughout the concourse and club areas.
• Assist fans with any questions or issues that arise while at the stadium, including seat relocations and ticketing issues.
• Understand and enforce all TIAA Bank Field policies and procedures.

Jacksonville, Florida, United States

• Set up all necessary electronic components for scoring system, ensure appropriate tests are coordinated on all equipment.
• Operate, troubleshoot, and modify electronic equipment components onsite at event location.
• Provide and direct electronic based technical expertise onsite at events, and via telephone.
• Assist with maintaining an organized work environment in the SMT Electronics Lab & Jacksonville Warehouse.

Jacksonville, Florida Area

* Answered all information inquiries from guests through extensive knowledge of Everbank field policies and procedures.* Facilitated the resolution of guests’ problems and/or concerns. * Provided general information about the facility, and local information to help make a guest’s experience enjoyable.* Served as security for Super bowl LVIII

Jacksonville, Florida

• Prepositioning & Marine Corps Logistics Services’ contractor.
• Maintain, test, and repair communication equipment.
• Modify communication equipment according to Standards Operation Procedures.
• Perform operator maintenance on tools and test equipment.
• Conducted stresses and unstressed network operations.
• Radio maintenance, software updates, and troubleshoot of the following systems: (FM, AM, UHF, VFH, and SINCGARS).

Jacksonville, Florida Area

• Attend High Schools and College games to write scouting reports on prospective players to play on College level and/or the MLB draft.
• Responsible for evaluating baseball players as assigned in Jacksonville, Florida area.

Fort Stewart, GA

* Electronic Maintenance Quality Assurance and Control Technical Inspector of an Area Test, Measurement, and Diagnostic Equipment (TMDE) Support Team providing calibration support for over 7,700 items belonging to 140 units assigned to Fort Stewart.* Planned, organized, and monitored calibration assignments for efficient work flow, priority management.

Camp Buehring, Kuwait

* Served as the First Sergeant (Senior personnel supervisor) for 632nd Support Maintenance Company that provides area and field maintenance support to units within the CENTCOM AOR.* Primary senior advisor to the commander on all enlisted matters; plans, coordinates, resources and executes all individual and collective training records, physical fitness.

Fort Stewart, Georgia

* Operations NCOIC (Manager) for a combat Sustainment Support Battalion with an assigned strength of about 1,100 Soldiers* Reviews all incoming OPORD, WARNO, and tasks for the command and track statuses; writes, reviews, and publishes OPORD, WARNO, and tasks to staff and subordinate units.* Coordinates with Brigade command, subordinate units, and Battalion.

Fort Stewart, GA

* Senior C-E Maintenance Staff NCOIC (Supervisor) in a multi-component two Star Theater Signal Command.* Responsible for maintenance management and technical oversight of policies and programs for two geographically dispersed Strategic Signal Brigades comprised of 1900 Soldiers and $200M of strategic and ground assets in support of the United States Army.

Fort Shafter, Hawaii

* Senior C-E Maintenance Staff NCOIC (Supervisor) in a multi-component two Star Theater Signal Command.* Responsible for maintenance management and technical oversight of policies and programs for two geographically dispersed Strategic Signal Brigades comprised of 1900 Soldiers and $200M of strategic and ground assets in support of the United States Army.

Helemano Military Rerservation, HI

* Maintenance Team Chief for a communication and electronics maintenance shop in an Expeditionary Signal Battalion; * Accountable for satellite communications, line of site, join nodal network, communications security radio, and special electronics devices. * Supervises shop operations including planning workflow, overseeing quality control procedures, and.

K16 AB, South Korea

* Electronics maintenance supervisor for the most forward non- divisional direct support maintenance company in eighth Army with 84 customers. * Developed and implemented unit level electronics maintenance program. * Responsible for 13 NCOs, 54 Soldiers and one Korean national; * Accountable for 3 Million dollars in equipment.

Camp Walker, South Korea

* Provided scheduled and unscheduled maintenance mission for 43 signal systems sites dispersed over 15,000 square miles in a forward deploy echelons above corps signal battalion. * Planned and supervised direct and general support signal maintenance operations. * Accountable for 3 Million dollars, the health, welfare, discipline, training, and professional.

Fort Gordon, GA

* Instructed the Electronics Communications Radio course for Active, Reserve, National Guard, international students, and DA civilians according to TRADOC and Department of the Army standards. * Served as safety NCO, Fort Gordon combatives instructor, maintenance coordinator, and Platoon Sergeant.

Camp Humphreys, South Korea

* Served as the Avionics Communications Equipment Supervisor and technical inspector for a forward deployed Aviation Intermediate Maintenance Company in support of 103 USFK helicopters. * Provided technical guidance to 2 NCO’s and 8 Soldiers performing avionics communication equipment repairs.* Accountable for $1.5 million worth of equipment for Air.

Fort Bragg, NC

* Responsible for the health, welfare, and morale of 9 Soldiers. * Instructed and provided technical guidance to subordinates; diagnoses, troubleshoots, and repair all aircraft communications equipment. * Established work load and repair priorities; evaluated maintenance operations for compliance with technical manuals. * Created safety procedures and.

Daytona Beach, Florida

* Properly scanning each guest's ticket for valid access into the facility.* Properly checking each guest's credential for valid access into the facility.* Assisting guests with accurate directions and any other assistance on property.* Assisting each camper to their appropriate space.* Checking each guest for valid access into each campground.* Assisting.

Santurce, Puerto Rico

* Managed the gym clientele.* Administer exercise program to professional athletes and regular patients.

Master’S Degree, Ms Sports Management With Concentration In Sport Administration, 3.89 Gpa

Activities and Societies: Dean list. Sport Management SocietyAnalyze and discuss the complexities and issues of academic sports.

Bachelor’S Degree, Physical Education Teaching And Coaching

Activities and Societies: Dean listPhysical Education

Education record