Rosa Figueroa, Mba Email & Phone Number

Charlotte, Nc

Providing accurate on-site, over the phone, and video remote interpretation services. Facilitating clear and accurate communication between Spanish and English speakers in medical appointments, legal proceedings, educational environments, and business meetings.

Boston, Massachusetts, United States

- Implementing Microsoft 365 solutions, such as SharePoint, Teams, Power BI, and Dynamics 365, Power Apps according to the specific needs and goals of the organization.- Providing training and support for end-users and administrators in English and Spanish, using Teams, SharePoint, and Power BI.- Managing projects using Kanban methodologies, ensuring timely delivery, quality standards, and budget compliance.- Managing the social media Facebook account for the non profit organization, creating and posting engaging content, responding to comments and messages.

Charlotte, Nc

• Managed accounts across multiple e-commerce platforms, Amazon, and eBay • Created, managed and updated products across sales channels including Amazon Seller Central and eBay.• Optimized product listings and managed customer service requests• Tracked, monitored, and resolved issues with account health, performance notifications and technical errors.• Monitored sales and inventory performance, generated sales and inventory reports, and provided insights and recommendations for improvement.• Created and monitored automation flows to identified products with a quick turn over minimizing inventory cost by 30%• Maintained Power BI databases

Greensboro, Nc

- Assisted in administering the commercial and retail benchmarking program as a sales tool and in support of Top Gun customer loyalty programs.- Assisted in the development and launching of campaigns to promote benchmarking.- Assisted in identifying process improvements to support more efficient completion of survey responses, which may include automation, outsourcing and online options.- Provided marketing communications support, including supporting the lead generation and referenceability projects as needed.- Assisted in providing real-time request support in connection with best practices.- Worked with value delivery team, interview clients and write testimonials and case studies. Work with graphics resources and other third parties as required procedure finished collateral.

Hermosillo Area, Mexico

• Negotiated multimodal transportation solutions for domestic and international shipments reducing overall costs to 27% • Coordinated the export and import logistics of highly sensitive perishable products across Japan, Korea and NAFTA (USA, Canada and Mexico) with great attention to detail on high volumes of costly shipments• Provided excellent customer service to domestic and international customers demanding rapid response and coordination of multiple resources to achieve results• Negotiated procurement prices in multiple currencies and special conditions governing special international trade policies and establishing financial vehicles to simplify and facilitate successful negotiations

Master Degree In Business Administration, Business Administration, Management And Operations

Bachelor Degree In Business Administration, Marketing