Rafael Santos Email & Phone Number

I have experience in the customer service and financial sector in the areas of credit risk and credit card fraud prevention, from the onboarding to the transactional process. Bias focused on Fraud Prevention. KYC (Know Your Customer) Analysis. Monitoring and analysis in the search for possible frauds granted by ideological falsehood, identity theft, operational error, among other types of fraud. Experience in ID documents. Tracking by monitoring transactional alerts on rules with fraud probabilities. Relationship with customers, partners and Service areas, Ombudsman, Back Office, Billing, among others, always focused on solving problems and continuous improvement of internal and external processes, high resourcefulness in analysis, preparation of dossiers, ability to think analytically and strategic decision-making. Easy adaptation to new roles and new challenges faced in risk mitigation. Monitoring of various tools such as: facial biometrics, proof of life, transaction monitoring, device authorization, spay, tokenizations, among other internal systems.