Rohit Agarwal Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

With retention as the north star, serving both our commercial (named) and scaled (one to many) customer segments. At Clari we consult RevOps and Sales professionals, helping them run revenue as a process and build insights from our platform to create convert and close more revneue

Bengaluru, Karnataka, India

→Managed a broad portfolio of customers ($1M in ARR) across commercial/mid-market segmentActed a strategic advisor, lending guidance on the technical aspects of the Clari platform to solve for business use-cases & drive adoption. →Built the engagement playbook and processes for the scaled customer segment (<$50k ARR)→Acted as a Copilot SME to help onboard.

Bangalore Urban, Karnataka, India

→Advisor to early stage startups on CS Ops and engagement playbooks→Author of the video podcast, Hard Conversations with Customers on Rocketlane TV (Netflix of Customer Success, Customer Onboarding, and Professional Services). Check it out below

Bengaluru, Karnataka, India

Clari Copilot (Formerly Wingman acquired by Clari in June 2022)I worked briefly at Wingman before the Clari acquisition. Like in a typical startup, I wore many hats right from managing everything post-sales for our large enterprise customers to managing CS Ops on Hubspot, to building playbooks and even acting as an SE for enterprise deals. I enjoyed the.

Bengaluru, Karnataka, India

→Worked as a trusted advisor with a portfolio of 25+ enterprise accounts ($400K in ARR) including schools within Harvard University, University of Texas, University of Washington, University of Pennsylvania. Result 1. Retention rate of +85% 2. Grown ARR by 16% 3. A NRR of 108.5% 4. Gained Customer Advocacy- 10 reviews on G2/Capterra and 5 case.

Bengaluru, Karnataka, India

→Managed customer lifecycle of 50+ accounts ($325K in ARR) from implementation, onboarding, training, driving platform adoption, quarterly business reviews, and renewal. Result 1. Retention rate of 90% 2. Grown ARR by 11.5% 3. A NRR of 108% 4. Gained Customer Advocacy- 18 reviews on G2/Capterra and 8 case studies→Developed product adoption playbooks to.

Noida Area, India

Served as a Gantry Operations Officer at BPCL Retail, Jalandhar ToP (Oil Depot)-Learned and supervised tank lorry filling gantry operations- Monitoring and expediting production activities. Ensuring compliance of all statutory and regulatory norms- Represented the Northern Retail region at the organization-wide safety innovation challenge program.

Bangalore

→Worked with the operations and maintenance team to draft and design a standard database of machine wise spares​ ​and​ ​consumables→ Designed an Inventory​ ​Management​ ​System​ to decide on ROP, ROQ​ ​and​ ​safety​ ​stock​ ​levels→ Drafted Preventive​ ​and​ ​Autonomous​ ​Maintenance​ ​plan for all process equipments

Bengaluru, Karnataka, India

→Worked with the Sales Development team to help build a pipeline of 2000Accounts(Schools/Colleges/Universities) within 1 month→Cold calling and emailing and follows up and setting up demo sessions for Account Executives→ Lead a team of six other remote interns to help build a database of Accounts