Rohit Agarwal Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

With retention as the north star, serving both our commercial (named) and scaled (one to many) customer segments. At Clari we consult RevOps and Sales professionals, helping them run revenue as a process and build insights from our platform to create convert and close more revneue

Bengaluru, Karnataka, India

→Managed a broad portfolio of customers ($1M in ARR) across commercial/mid-market segmentActed a strategic advisor, lending guidance on the technical aspects of the Clari platform to solve for business use-cases & drive adoption. →Built the engagement playbook and processes for the scaled customer segment (<$50k ARR)→Acted as a Copilot SME to help onboard Clari's legacy customer solutions team post acquisitionPartnered with multiple teams across function to build an implementation playbook, run onboarding webinars/office hours, build KB content and assist with renewals for Copilot standalone customersAbout Clari:Clari’s Revenue Orchestration Platform improves efficiency, predictability, and growth across the entire revenue process. Clari gives revenue teams total visibility into their business, to drive process rigor, spot risk and opportunity in the pipeline, increase forecast accuracy, and drive overall efficiency. Thousands of sales, marketing, and customer success teams at leading companies, including Okta, Adobe, Workday, Zoom, and Finastra, use Clari’s execution insights to make their revenue process more connected, efficient, and predictable. Visit us at clari.com and follow us @Clari on LinkedIn.

Bangalore Urban, Karnataka, India

→Advisor to early stage startups on CS Ops and engagement playbooks→Author of the video podcast, Hard Conversations with Customers on Rocketlane TV (Netflix of Customer Success, Customer Onboarding, and Professional Services). Check it out below

Bengaluru, Karnataka, India

Clari Copilot (Formerly Wingman acquired by Clari in June 2022)I worked briefly at Wingman before the Clari acquisition. Like in a typical startup, I wore many hats right from managing everything post-sales for our large enterprise customers to managing CS Ops on Hubspot, to building playbooks and even acting as an SE for enterprise deals. I enjoyed the self-learning and influence on process in this fast-paced environment.About Copilot:Conversations happen everywhere and all the time in businesses. They are a treasure trove of information but gaining meaningful and actionable insights from conversations is time consuming, subjective and overall inefficient. Clari Copilot helps you with just that, takes out the guesswork on what's the right playbook or which deal at risk and ensure that your reps or team have the right guidance at the right time.

Bengaluru, Karnataka, India

→Worked as a trusted advisor with a portfolio of 25+ enterprise accounts ($400K in ARR) including schools within Harvard University, University of Texas, University of Washington, University of Pennsylvania. Result 1. Retention rate of +85% 2. Grown ARR by 16% 3. A NRR of 108.5% 4. Gained Customer Advocacy- 10 reviews on G2/Capterra and 5 case studies→Designed a customer segmentation framework (based on a maturity score) in collaboration with other stakeholders to categorize the customers in tiers and ensure they get adequate support to be successful→Coached and empowered a team of 4+ customer success managers on renewal management, adoption strategies & presentation techniques as part of the Churn prevention project. Result: 1. Reduced risk level by 80% for high-risk customers (risk level changing to medium or low or they renew) 2. Reduced risk level by 70% for medium risk customers (risk level changing to low or they renew)→Worked with product team leaders on our vision for our products moving forward based on customer feedback, needs, and the current market→Worked closely with the Solutions Delivery team to help develop custom CRM integrations for enterprise accounts to improve data mobility and hence increase customer stickiness→Participated in team development including hiring & onboarding.

Bengaluru, Karnataka, India

→Managed customer lifecycle of 50+ accounts ($325K in ARR) from implementation, onboarding, training, driving platform adoption, quarterly business reviews, and renewal. Result 1. Retention rate of 90% 2. Grown ARR by 11.5% 3. A NRR of 108% 4. Gained Customer Advocacy- 18 reviews on G2/Capterra and 8 case studies→Developed product adoption playbooks to help CSMs drive adoption for new products and nurture expansion opportunities→Customized Sales CRM (Hubspot) to act as a CS CRM as well (to help bring Sales and CS on the same platform for better KT), developed processes/workflows to build automated alerts and reminders for CS account management, designed dashboards for CS revenue Ops→Collaborated with Inside Sales/Partnerships team to help deliver personalized demos and real-time use case examples to potential customersAbout Almabase:Think alumni-centricity, think Almabase - Almabase is on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency.Almabase is one of the few profitable Indian SaaS startups that helps schools and colleges efficiently engage with their alumni by tools that help teams to build great relationships with alumni and eventually raise funds from them.With more than 420,000 students impacted and 42M engagement opportunities created, Almabase has helped teams raise more than $50M on the platform.

Noida Area, India

Served as a Gantry Operations Officer at BPCL Retail, Jalandhar ToP (Oil Depot)-Learned and supervised tank lorry filling gantry operations- Monitoring and expediting production activities. Ensuring compliance of all statutory and regulatory norms- Represented the Northern Retail region at the organization-wide safety innovation challenge program- Maintenance of plant machinery and automation checks Served as Retail Engineering Officer at BPCL Retail, Kanpur Territory-Learned the process and the land compliance norms for allocation of new retail outlets (for building of new petrol pumps)-Collaborated with other compliance teams for inspection and land approval of the NRO applicants

Bangalore

→Worked with the operations and maintenance team to draft and design a standard database of machine wise spares​ ​and​ ​consumables→ Designed an Inventory​ ​Management​ ​System​ to decide on ROP, ROQ​ ​and​ ​safety​ ​stock​ ​levels→ Drafted Preventive​ ​and​ ​Autonomous​ ​Maintenance​ ​plan for all process equipments

Bengaluru, Karnataka, India

→Worked with the Sales Development team to help build a pipeline of 2000Accounts(Schools/Colleges/Universities) within 1 month→Cold calling and emailing and follows up and setting up demo sessions for Account Executives→ Lead a team of six other remote interns to help build a database of Accounts