Ragaventhan Sathananda Email & Phone Number

United States

Involve working on IFS (Industrial and Financial Systems) related technical and consulting tasks (when appropriate).Managed Service Customer projects.Working with Technical team on IFS Cloud upgrade projects.Oracle Database Installation and Administration.Managing Projects.Interfacing and providing guidance to internal team, customers and other parties.

Supported customers with basic technical support for current and past software releases.Assisted clients with general support for hardware, peripherals, network connections, and external software.

Sri Lanka

● Appointed as the “IFS Oracle Technical Representative” at Oracle.● Became the IFS Community Super Hero and achieved ‘best of 2021’ badge from that.● Involved with maintaining a good relationship with Oracle to ensure that IFS is receiving the benefits of purchasing 24x7 Priority Support from Oracle.● Providing IFS Technical Services and Oracle DBA Services.● Implementation, maintenance, and troubleshooting of IFS Applications (Ver. 10, 9, 8, 7.5, 7), Touch Apps Servers, Authentications● IFS Managed Services● Managing Australian Largest Managed Service Customer of IFS; Byte Craft (Tatts Group of the company), and the customer coordinator for Managed Services.● Monitoring and assisting with daily goals of customers and conducting quality control to reduce errors to improve procedures.

● Managing Australian Largest Managed Service Customer of IFS; ByteCraft (Tatts Group of the company), and the customer coordinator for Managed Services.● Monitoring and assisting with daily goals of customers and conducting quality control to reduce errors to improve procedures.● Establishing, recommending and implementing policies to ensure quality, timely and efficient design of customer-oriented services.● Working effectively with regional team implementing strategies to increase productivity and overall client experience.● Handling escalated issues from customers.● Auditing to ensure accuracy of information.● Conducting Training sessions and Mentoring new comers.

Playing a Role of Technical Support Consultant in Extended Support Team● Providing 24x7 support for IFS premier customers.● Implementation, maintenance, monitoring and troubleshooting of IFS Applications on Microsoft Azure Cloud.● Implementation, maintenance, monitoring, testing and troubleshooting of IFS Applications (Ver. 8,9 and 10) for customers in Central Europe, Europe Central, Scandinavia, APAC & North America regions.● Installing deliveries/patches for IFS Managed service customers.● Maintain customer environments/Oracle databases by DB cloning.● Performing periodic health check in customer’s live IFS Applications.● Troubleshooting issues in customer’s live IFS Applications.● Data repairing using SQL scripts in customer’s live IFS Applications.● Direct communications with customers

Sri Lanka

● Review and evaluate requests from engineers, managers, and technicians for Fibre Optics system and design modifications. ● Leading a team for installations, troubleshooting, and maintaining all fibre optic systems in businesses, homes, schools, and other organizations.● Estimate costs for system or component implementation and operation.● Supervise maintenance of telecommunications equipment.● Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity.● Creating and presenting complete system and design report after the completion of the project with detailed information.

Sri Lanka

● Installations, troubleshooting, and maintaining all fibre optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.● Measuring the signal strength of internet connections to ensure that there is adequate performance.● Creating sensors and performing inspections to make sure that the fiber optic systems do not have defects that could undermine performance.● Conducting regular inspections of the systems with the aim of locating and repairing any defects detected during the inspections.● Performing premises cabling and running fibre optic cables underground.● Determining solutions to any problems and issues that are preventing the fiber optic systems from performing optimally.● Constructing a proper slice case as well as preparing and maintaining records, diagrams and schematics relating to the splice case.

● To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications● To assist all our users (Front and Back end) with any logged IT related incident when called upon.● To accurately record, update and document requests using the IT service desk system.● To install and configure new IT equipment.● To resolve incidents and upgrade different types of software and hardware● To resolve incidents with printers, copiers and scanners● To maintain a first-class level of service ensuring that all customers are treated efficiently and in an appropriate manner● Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.● Perform installations, upgrades, and troubleshooting for 70+ users and 120 devices, including laptops, desktops, printers, and smartphone devices.● Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users

Physical Sciences

Activities and Societies: Media Unit, Hindu Students Union Passed Advance Level with a Credit and two Simple Passes

Bachelor'S Degree, Computer Systems Networking

Foundation Degree, Cima

Master Of Business Administration - Mba, Business Administration And Management, General, Merit