1. Responsible solely for delivering the audience experience2. Making sure all the elements of the events are working in harmony 3. Communicate to every key player of the event for the duration, from the back of house personnel to the technical team, event presenters and performers4. Responsible for the performance of the team

1. Become the reliable point of contact for each customer that is required to establish a strong business relationship 2. Encourage revenue growth by inspiring clients to purchase additional services3. Negotiating with Artists / Vendors to secure the most attractive prices4. Created pitch presentations and mock-ups for clients

1. Provide regular updates to clients on the progress of live projects and campaigns that directly affect each client2. Develop open and effective channels of communication with each client that can be employed by other departments as well3. Reviewing clients' feedback and implementing necessary changes 4. Attending networking activities to research and connect with prospective clients

1. Take ownership of customer issues2. Escalate unresolved issues to the appropriate internal teams 3. Troubleshoot problems and see them through to resolution 4. Collect prompt and accurate feedback from customers

1. Plan and organise travels by booking tickets and accommodation, securing rental transportation etc.2. Research destination and travel prices, customs, weather conditions, reviews etc.3. Suggest suitable travel options that best suite clients' needs4. Use promotional techniques and offer different services and offerings