Raghda J. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Cultivated and maintained strong client relationships, ensuring satisfaction and addressing inquiries promptly.• Developed an in-depth understanding of products, effectively communicating features and benefits to clients.• Guided new clients through seamless onboarding and conducted training sessions for optimal product utilization.• Gathered client feedback, collaborating with the product team to contribute to product improvement.• Collaborated with sales, marketing, and product teams to ensure a cohesive customer experience.• Monitored KPIs and analyzed data to create regular reports related to client success. • Handled escalated issues with professionalism, ensuring a swift resolution to minimize impact.• Proactively identified process improvement opportunities, contributing to the implementation of best practices.• Stayed informed on industry trends and competitors, providing valuable insights to clients.• Demonstrated strong written and verbal communication skills for effective client and internal team communication.

Toronto, Ontario, Canada

• Develop a trusted advisor relationship with client accounts through open and interactive communication• Help customers through email, phone, online presentations, and screen-share meetings• Ensure the timely and successful delivery of solutions according to client needs and objectives• Keep records of customer interactions, process customer accounts and file documents on SalesForce and Shared Files• Communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders• Forecast and track key account metrics• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis• Monitor and analyze customer's usage of our product• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships• Liaise between the client and internal teams

Toronto, Ontario, Canada

• Respond to client queries in a timely and accurate manner, via phone or email • Identify customer needs and help customers use the RiskCheck system and navigate Action Reports• Update our internal databases with information about technical issues and useful discussions with customers• Monitor customer complaints and reach out to provide assistance• Share feature requests and effective workarounds with team members• Inform customers about new features and functionalities• Follow up with customers to ensure their technical issues are resolved• Gather customer feedback and share with our Product, Sales and Marketing teams• Assist in training junior Customer Support Representatives• Acclimate new hires to the business and conduct training sessions• Deliver and monitor completion of e-learning courses and other trainings

Toronto, Ontario, Canada

• Organize all store operations and allocate responsibilities to personnel• Supervise and guide staff towards maximum performance• Prepare and control the store’s budget aiming for minimum expenditure and efficiency• Monitor stock levels and purchases and ensure they stay within budget• Deal with complaints from customers to maintain the store’s reputation• Inspect the areas in the store and resolve any issues that might arise• Plan and oversee in-store promotional events or displays• Keep abreast of market trends to determine the need for improvements in the store• Analyze sales and revenue reports and make forecasts• Ensure the store fulfils all legal health and safety guidelines