Raghda J. Email & Phone Number

Toronto, Ontario, Canada

• Cultivated and maintained strong client relationships, ensuring satisfaction and addressing inquiries promptly.
• Developed an in-depth understanding of products, effectively communicating features and benefits to clients.
• Guided new clients through seamless onboarding and conducted training sessions for optimal product utilization.
• Gathered client feedback, collaborating with the product team to contribute to product improvement.
• Collaborated with sales, marketing, and product teams to ensure a cohesive customer experience.
• Monitored KPIs and analyzed data to create regular reports related to client success.

Toronto, Ontario, Canada

• Develop a trusted advisor relationship with client accounts through open and interactive communication
• Help customers through email, phone, online presentations, and screen-share meetings
• Ensure the timely and successful delivery of solutions according to client needs and objectives
• Keep records of customer interactions, process customer accounts and file documents on SalesForce and Shared Files
• Communicate clearly the progress of monthly/quarterly initiatives to internal stakeholders
• Forecast and track key account metrics

Toronto, Ontario, Canada

• Respond to client queries in a timely and accurate manner, via phone or email
• Identify customer needs and help customers use the RiskCheck system and navigate Action Reports
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities

Toronto, Ontario, Canada

• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise