Crm Business Analyst
Current• Identify, analyze, research, prototype, and implement improvements to CRM processes and operations.• Create Prototypes (UI Wireframes, Process Flow Diagrams, Automation scripts/tools) CRM to enhance business processes, operations and data flow.• Define technical and functional requirements for new CRM Change requests.• Design, implement and test additional CRM modules/extensions to resolve business needs.• Track CRM project progress, proactively identifying and managing the resolution of risks and issues that may negatively impact the project, seeking innovative ways to remove project obstacles.• Ensure CRM project milestones are met according to the planned schedule, continuously assessing time estimates and accounting for unexpected delays or changes.• Work with the development team for any advanced customizations required for implementing CRM Changes.