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Raghvendra Kumar Email & Phone Number
Service Delivery Manager - Data and AI and GenAI
at
IBM
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✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Delivery Manager - Data and AI and GenAI
Location
Pune, Maharashtra, India
Company size
Who is Raghvendra Kumar? Overview
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Quick answer
Raghvendra Kumar is listed as Service Delivery Manager - Data and AI and GenAI at IBM, a with 332208 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Raghvendra Kumar.
Raghvendra Kumar previously worked as Service Delivery Manager - Data & AI/GenAI at Ibm and Service Delivery Manager at Ibm. Raghvendra Kumar holds Certified Professional In Artificial Intelligence, Machine Learning, And Data Science, Artificial Intelligence, Data Science And Machine Learning from Indian Institute Of Management, Kozhikode.
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IBM
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Profile bio
About Raghvendra Kumar
As a seasoned Service Delivery Manager, I've had the privilege of leading dynamic teams and overseeing the seamless delivery of services to clients. My analytical skills, commitment to excellence, and continuous improvement have driven me to explore and lead projects at the cutting-edge intersection of Artificial Intelligence (AI), Machine Learning (ML), and Generative AI (GenAI). I have successfully managed AI-driven automation initiatives and GenAI projects that streamlined operations, enhanced decision-making, and delivered tangible business outcomes.Key Skills & Expertise:Service Delivery Management: With a strong background in service delivery, I specialize in ensuring that client expectations are not only met but exceeded.GenAI Implementation: Embracing the power of Generative AI, I've driven transformative work that harness creativity and innovation to solve complex challenges. AI Integration: Leveraging AI technologies, I've spearheaded initiatives to optimize service delivery processes, enhancing efficiency and efficacy. Machine Learning Applications: My technical proficiency in Machine Learning enables me to design and deploy data-driven solutions, driving tangible business outcomes.Collaborative Leadership: I believe in the power of collaboration and teamwork. By fostering a culture of innovation and continuous learning, I empower my teams to deliver exceptional results.Results-Driven Approach: I'm passionate about delivering measurable impact. Whether it's streamlining operations, improving customer satisfaction, or unlocking new revenue streams, I thrive on delivering tangible results.Technical Skills:Generative AI, Artificial Intelligence(AI), Machine Learning(ML) , Data Science, Prompt EngineeringRetrieval Augment Generation(RAG), Natural Language Processing(NLP)Python, SQL, Power BI, SAP BO, Crystal ReportsETL: Oracle Data Integrator(ODI), Datastage, InformaticaDimensional Modelling
Current workplace
Raghvendra Kumar's current company
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Ibm
6 roles
Raghvendra Kumar work experience
A career timeline built from the work history available for this profile.
Service Delivery Manager - Data & Ai/Genai
Current
May 2020 - Present
Service Delivery Manager
Ibm
Managing support of multiple critical applications including Oracle applications, Datawarehouse and other applications.Leading cross geographical teams.Providing technical help to team for incident resolution and root cause analysis.Ensuring KPIs/SLAs are being met.Reporting SLAs, KPIs and other project metrics to client leadership.Quality and efficiency of delivery.Driving RPA/custom automation and continuous improvements.Determining ways to reduce support costs without sacrificing customer satisfaction.Team management.Managing high priority production incidents, communications and driving towards resolution within SLAs.Implement and maintain advanced system monitoring to ensure the uptime and reliability of production applications.Assess and implement self-healing automation.Incident management, change management and problem management.Root cause analysis.
Mar 2017 - Apr 2020
Consultant Team Lead
Support lead to ensure team is meeting KPIs/SLAs for datawarehouse application.Incident Management, Change Management, Problem Management. Ensure nightly batches are completing on time.Identify improvement opportunities, discussion with management and get it implemented.Co-ordination with Clients, Infra team and Application support for incident resolution.Training business users on reporting tool (SAP-BO web intelligence) for ad-hoc reporting.Capacity, Performance optimization of reporting application.Making decision on defect/change request for the raised tickets.Providing estimate for Sev-1 and Sev-2 incident resolution.Preparing weekly status report of production support ticketsAssigning task to team members.Reviewing task developed by team members.
Sep 2012 - Mar 2017
Consultant Bi Developer
SAP BO, Oracle SQL developer and support lead.Support lead to ensure team is meeting KPIs/SLAs.Dimensional modelling for new business area requirement. Building/Modifying SAP BO Universe as per data model. Development of Business Objects and Crystal reports based on requirement.Report accuracy testing with help of business report owner.UAT execution with more than 7 business users every month. Training business users on BO XI R2 webi ad-hoc reporting.Running ETL batches and fixing issues.Working with ETL development team for performance tuning of batch jobs and BO reports
Mar 2010 - Sep 2012
Business Intelligence Consultant
Requirement gathering through direct client interactionsDevelopment of reports.Assigning task to team members.Reviewing task develop by team members.Sending task status reports to client.Designing ETL mapping in Informatica as per requirement.Testing of ETL workflow, dependencies and data testing.UAT support to customer.Defect resolution.Production deployments.
Dec 2006 - Feb 2010
Team & coworkers
Colleagues at IBM
Other employees you can reach at ibm.com. View company contacts for 332208 employees →
LD
Luis De La Vega
Colleague at IbmSan Juan, Texas, United States
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AM
Alessandra Mosca
Colleague at IbmSão Paulo, Brazil
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GB
Geraldine Banks
Colleague at IbmGreenwood, Indiana, United States
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PC
Paolo Corti
Colleague at IbmItaly
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ST
Smitha Tr
Colleague at IbmMysore, Karnataka, India
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PO
Pedro Oliveira
Colleague at IbmGreater Campinas, Brazil
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AA
Ayman Alajati
Colleague at IbmNew York City Metropolitan Area, United States
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AP
Alain Peton
Colleague at IbmGreater Paris Metropolitan Region, France
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KK
Kaushal Kishor
Colleague at IbmIndia
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MA
Mehboob Ahmed
Colleague at IbmPakistan
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Luis De La Vega
Colleague at IbmSan Juan, Texas, United States
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AM
Alessandra Mosca
Colleague at IbmSão Paulo, Brazil
View →
GB
Geraldine Banks
Colleague at IbmGreenwood, Indiana, United States
View →
PC
Paolo Corti
Colleague at IbmItaly
View →
ST
Smitha Tr
Colleague at IbmMysore, Karnataka, India
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PO
Pedro Oliveira
Colleague at IbmGreater Campinas, Brazil
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AA
Ayman Alajati
Colleague at IbmNew York City Metropolitan Area, United States
View →
AP
Alain Peton
Colleague at IbmGreater Paris Metropolitan Region, France
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KK
Kaushal Kishor
Colleague at IbmIndia
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MA
Mehboob Ahmed
Colleague at IbmPakistan
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3 education records
Raghvendra Kumar education
Certified Professional In Artificial Intelligence, Machine Learning, And Data Science, Artificial Intelligence, Data Science And Machine Learning
Master Of Technology - Mtech, Cgpa 9
Education record
National Institute Of Technology Kurukshetra
FAQ
Frequently asked questions about Raghvendra Kumar
Quick answers generated from the profile data available on this page.
What company does Raghvendra Kumar work for?
Raghvendra Kumar works for IBM.
What is Raghvendra Kumar's role at IBM?
Raghvendra Kumar is listed as Service Delivery Manager - Data and AI and GenAI at IBM.
Where is Raghvendra Kumar based?
Raghvendra Kumar is based in Pune, Maharashtra, India while working with IBM.
What companies has Raghvendra Kumar worked for?
Raghvendra Kumar has worked for Ibm and Capgemini.
Who are Raghvendra Kumar's colleagues at IBM?
Raghvendra Kumar's colleagues at IBM include Luis De La Vega, Alessandra Mosca, Geraldine Banks, Paolo Corti, and Smitha Tr.
How can I contact Raghvendra Kumar?
You can use AeroLeads to view verified contact signals for Raghvendra Kumar at IBM, including work email, phone, and LinkedIn data when available.
What schools did Raghvendra Kumar attend?
Raghvendra Kumar holds Certified Professional In Artificial Intelligence, Machine Learning, And Data Science, Artificial Intelligence, Data Science And Machine Learning from Indian Institute Of Management, Kozhikode.
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