Ragini Baskaran Email & Phone Number

• Plan, execute and control payments from customers due to the credit terms• Sending Statement of Accounts and followed by Reminder’s to the overdue accounts.• Taking care Credit Customer’s portfolio and Cash Customer’s portfolio• Focus on payment terms and creditability that granted to customer to ensure not to exceeded their credit terms, credit limits and the payment mode• Focus on the monthly collection target set by Head Office.• Control the releasing of the Credit Blocked Orders – in daily basis• Ensure effectiveness of payments from credit customers : overview the outstanding account’s status• Deal with banks on Letter of Credit (LC) Release matters • Assist Credit Management Team on the renewal of the annual agreement & to justify the credit limit that granted to Credit Customer • Assisting AR Team to allocate the receivable payments from customer• Preparing Monthly Management Report – Collection results & compliance of the SOX Key Reports after the month end closing • Prepare daily report on hold list to monitor the number customer that fall under overdue outstanding which may control the releasing of the Credit Blocked based on the overdue performance – Credit & Cash customer • Communicate with customer through telephone and emails correspondence.• Manage day-to-day operations and correspondences with other departments Accounts Receivable(AR), Accounts Payable (AP), General Ledger (GL), and Sales & Customer Service Team in S’pore to ensuring effective communications• Meet the monthly KPI on sending the correspondence email to customer.• Prepare inter-company back charge Debit Note in monthly basis• Handle customer complaints and provide solution as when neededAccomplishments:-Managed to bring down off 0% for >360 days outstanding in 3 months.Manage to achieve higher percentage of the current balance of the outstanding in 3 months.Managed to bring down the current percentage to <85 days and maintain the % & on -going

• Plan, execute and control payments from customers due to the credit terms by sending Statement of Accounts and followed by Reminder’s to the overdue accounts. Taking care Credit Customer’s portfolio and Cash Customer’s portfolio. Focus on payment terms and creditability that granted to customer to ensure not to exceeded their credit terms, credit limits and the payment mode. Focus on the monthly collection to meet the target set by Head Office (HO).• Control the releasing of the Bill of Lading – Export Shipment and EDO – Import Shipments based on the overdue performance. Ensure effectiveness of payments from credit customers; prepare weekly credit control report for Finance Manager and the Shipping Director (Agency) to overview the outstanding account’s status.Preparing the renewal of the credit agreement by Liners which will be dealing with Commercial Team (Sales) and Head Office’s Credit Manager’s to justify the credit limit and the payment terms.• Assisting AR Team to allocate the receivable payments from customer. Preparing weekly meeting reports –for the weekly teleconference with Agency• Preparing Monthly Management Report for ARO (Asia Pacific Regional Office)and to HO (Head Office- France) & prepare daily report on hold list to monitor the number customer that fall under overdue outstanding which may control the releasing of the Bill of Lading – Export Shipment and EDO – Import Shipments based on the overdue performance• Communicate with customer through telephone and emails correspondence. Manage day-to-day operations and correspondences with other departments Accounts Receivable(AR), Accounts Payable (AP), General Ledger (GL), Commercial Team’s and Malaysia Agency to ensuring effective communications. • Closely assisting the Sales Dept on the DND (Demurrage & Dettention) outstanding and also on the credit limits for Credit customer. • Handle customer complaints and provide solution as when needed

• Ensure effectiveness of payments from corporate customers; prepare weekly and monthly collection report for Finance Manager, monthly collection report, which to use to compare the monthly collection report as follows in SOP.• Prepare monthly reporting in the Top 50 customers to meet the requirement of DSO target• Develop and implement collection target and communications strategies to further develop the product line• Plan, execute and control payments from customers due to the credit terms• Develop customer relationship strategies to attract new customers as well as retaining existing ones• Monitor on customer’s payment – daily bank-in for PJ Branch & update (Account Receivable).• Plan, execute and control payments from customers due to the credit terms• Execute planning and implementation of collection target • Organize and co-ordinate preparation of budget to meet the target.• Manage day-to-day operations and correspondences with other departments, ensuring effective communications• Organize and manage three credit controllers as they reach their collection target• Handle customer complaints and provide solution as when neededAccomplishments:• Successfully meet the collection target as set by Divisional Finance Manager by monthly• Successfully achieve our monthly DSO target 55 days in December 2010.

Masters Of Economics (Hons), Economics

Activities and Societies: PROJECT TEAM

Bachelor Of Development Science (Hons), Management Studies, Economical Research & Market Research(Marketing)

Activities and Societies: CURRICULAR ACTIVITIES