Ragu Sankar Nagendran Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Chatswood, New South Wales, Australia

• Managing client accounts and projects on iTWOcx.• Handling customer complaints and focusing on first call resolution.• Understanding client concerns and working towards maintaining and developing client relationships.• Follow through with any customer queries and resolve the issues as necessary.• Ensure important issues and cases handled by the support team are effectively summarized and communicated with upper management and the customer.• Make sure existing escalation is… Show more • Managing client accounts and projects on iTWOcx.• Handling customer complaints and focusing on first call resolution.• Understanding client concerns and working towards maintaining and developing client relationships.• Follow through with any customer queries and resolve the issues as necessary.• Ensure important issues and cases handled by the support team are effectively summarized and communicated with upper management and the customer.• Make sure existing escalation is being monitored and action-ed by responsible internal parties to meet the defined SLAs.• Actively participate in team and departmental meetings by discussing the major escalations and proving suggestions to mitigate them.• Follow up on the RCA (root cause analysis) for the reported incidents.• Participate in weekly/ monthly customer conference calls to facilitate them with the major escalations handled and share the root cause and the mitigation strategy of the issue.• Facilitate the changes through process improvement across the internal organization. Show less

Sydney, New South Wales, Australia

Australia

Responsibilities:♦ Contributed significantly in smooth running of operations to maximise sales and minimise costs♦ Efficiently managed the department, including stock levels in a suitable manner and encouraged growth, performance and excellence at all times♦ Maintained efficient and effective customer service processes to ensure the development of long-term relations and implement standard operating procedures for the organization

Sydney, New South Wales, Australia

India

Responsibilities:♦ Project: Supply Chain Management System | Technology used: Java 8, CSS, Spring boot, REST API, JavaScript, HTML 5, and Angular | Responsibilities:♦ Worked in close conjunction with team members for managing all phases of the entire Software Development Life Cycle (SDLC) ranging from feasibility analysis, project estimation, software design, technical documentation, coding and development, and software testing♦ Designed, developed and maintained extensible Java… Show more Responsibilities:♦ Project: Supply Chain Management System | Technology used: Java 8, CSS, Spring boot, REST API, JavaScript, HTML 5, and Angular | Responsibilities:♦ Worked in close conjunction with team members for managing all phases of the entire Software Development Life Cycle (SDLC) ranging from feasibility analysis, project estimation, software design, technical documentation, coding and development, and software testing♦ Designed, developed and maintained extensible Java modules and interfaces based on core object-oriented design principles, facilitating reliable software development ♦ Managed individual module development, and ensured proper integration through detailed level design ♦ Responsible for creating and maintaining architecture for Restful APIs using Angular and Spring Boot♦ Created, executed and improvised SQL queries to improve the performance of APIs♦ Actively participated in discussions with team members about technical best practices and helped teams identify optimal technical solutions ♦ Efficiently handled smooth development and implementation of the project and extend post-implementation, application maintenance and technical support to end-users Show less

Master'S Degree, Computer Science (Major - Software Engineer)

Bachelor'S Degree, Computer Science