Mohammed Raheemuddin Email & Phone Number

Auckland, New Zealand

• Technical support for hardware and software, including internet connectivity, email clients, IPTV, and VoIP.
• Collaborating with field engineers to resolve on-site issues.
• Analyzing call logs, researching alternative solutions, and escalating unresolved issues.
• Identifying up-selling opportunities and explaining new features to customers.
• Provide exceptional care via phone, email, chat, and social media, ensuring customer satisfaction.
• Utilised software for smooth communication between Chorus, vendors, and ISPs, ensuring timely connections.

Auckland, New Zealand

• Provide exceptional care via phone, email, chat, and social media, ensuring customer satisfaction.
• Address inquiries, concerns, and complaints promptly and professionally for customer satisfaction.
• Monitor and respond to comments, messages, and reviews for positive customer experiences.
• Engage on social media, fostering brand loyalty and building relationships with customers.
• Maintain a deep understanding of products, services, and policies for accurate support.
• Collaborate with teams to resolve issues and escalate complex cases when needed.

Auckland, New Zealand

• Respond immediately to complaints and requests from the guest.
• Independently solving customer service issues and also helping staff in managing housekeeping operations.
• Maintenance cleaning standards.
• Maintain a regular deep cleaning program monthly planner consisting of a project day. Floor/carpet care. Flipping of mattresses (keepingrecords/checklists).
• Supervise, train, support, and monitor room attendants and newbies.
• Induction of staff performance review on a weekly/monthly basis.

Diploma In Hospitality Management (Operational Management) - Level 5, Hospitality Administration/Management

Diploma In Computing Level - 5