Mohammed Raheemuddin Email & Phone Number

Auckland, New Zealand

• Technical support for hardware and software, including internet connectivity, email clients, IPTV, and VoIP.• Collaborating with field engineers to resolve on-site issues.• Analyzing call logs, researching alternative solutions, and escalating unresolved issues.• Identifying up-selling opportunities and explaining new features to customers.• Provide exceptional care via phone, email, chat, and social media, ensuring customer satisfaction.• Utilised software for smooth communication between Chorus, vendors, and ISPs, ensuring timely connections.• Validated, analyzed, and processed broadband and home line connections and disconnections.• Acted as primary contact for installations, upgrades, and disconnections, providing effective solutions.• Scheduled and completed installations/upgrades through third-party vendors for seamless delivery.• Coordinated with departments, resolved customer issues, and maintained accurate records.• Managed service requests, ensuring compliance with connection policies and procedures.• Monitored accounts, and identified upselling opportunities for revenue growth.• Supported multiple brands (Slingshot, Flip, Orcon, Skinny, 2Degrees, Stuff Fibre) for Vocus Group.• Addressed network outages promptly and efficiently, minimizing downtime and ensuring seamless service.• Managed phone and email escalations with exceptional customer service and problem-solving.• Mentored new hires on products and services, enhancing team performance and integration.• Developed strategies for team goal achievement, aligning objectives with business priorities.

Auckland, New Zealand

• Provide exceptional care via phone, email, chat, and social media, ensuring customer satisfaction.• Address inquiries, concerns, and complaints promptly and professionally for customer satisfaction.• Monitor and respond to comments, messages, and reviews for positive customer experiences.• Engage on social media, fostering brand loyalty and building relationships with customers.• Maintain a deep understanding of products, services, and policies for accurate support.• Collaborate with teams to resolve issues and escalate complex cases when needed.• Stay updated on social media platforms, tools, and trends for effective engagement.• Identify improvement opportunities, and provide feedback to enhance customer experience.

Auckland, New Zealand

• Respond immediately to complaints and requests from the guest.• Independently solving customer service issues and also helping staff in managing housekeeping operations.• Maintenance cleaning standards.• Maintain a regular deep cleaning program monthly planner consisting of a project day. Floor/carpet care. Flipping of mattresses (keepingrecords/checklists).• Supervise, train, support, and monitor room attendants and newbies.• Induction of staff performance review on a weekly/monthly basis.• Ensure housekeeping services are completed in a first-class manner

Diploma In Hospitality Management (Operational Management) - Level 5, Hospitality Administration/Management

Diploma In Computing Level - 5