Mohammed Rahi Hussain Email & Phone Number

Wimbledon, England, United Kingdom

• Responsible for selling prestige used vehicles.• Working with multiple brands from BMW to Mercedes-Benz, providing an exceptional customer experience.• Selling the best priced vehicles in the UK, whilst upselling multiple, market leading protection products, to ensure the best possible outcome for the customer and the business.

Bromley, England, United Kingdom

• Delivering counter fraud benefit by identifying and undertaking investigations of insurance fraud, whilst also maintaining effective portfolio management.• Ensuring all cases follow legislation and risk regulations set internally and by external governing bodies, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.• Managing customer expectations, including enquiries into indemnity, liability and updating them throughout the lifecycle of an investigation.• Demonstrating capability in preventing and detecting insurance fraud and having the ability to manage potential outcomes including; cancellation, voidance, repudiation, negotiating settlement, litigation and recovery.• Conducting cognitive investigation interviews, assessing behaviour and fraud types to make sure informed decisions are made, whilst controlling the cost of investigations by identifying threats, leakage and referring to senior staff members.• Providing advice, guidance and direction to relevant key stakeholders including; Underwriting, Customer Relations, AML, Internal investigations, Bodily Injury, Motor Claims and Home Claims to maximise fraud detection opportunities.

• Providing technical support and offering additional forms of real time problem solving via an online chat and WhatsApp messaging service for Home insurance policies.• Dealing with renewals, service and complaint transactions whilst chatting to multiple customers simultaneously and assisting new customers through the online quote and buy journey, ensuring to answer any queries or concerns before purchase of a policy.

• Supporting customers with queries related to their Home insurance policies involving both simple and complex amends or talking through their options for upcoming renewals.• Utilising sales techniques to help find the right product for the customer's needs, whilst taking opportunity to upsell additional products and services.

• Contracted on behalf of Serco on both their NHS T&T and Universal Credit campaigns.• Being a part of a larger team that aided the public during the Covid Pandemic, under the NHS Test & Trace contract and supporting a diverse range of claimants, while also dealing with serious claims and changes to circumstances within their Universal Credit accounts effectively.• Responding to a high volume of calls, whilst being able to stay calm and focused as well as responsible for accurately capturing data to ensure records are kept up-to-date.

Beckton Superstore, London

• Ensuring that the displays and shelves in store remain tidy, clean and fully stocked, as well as code checking across produce, fresh foods and dry goods and unloading deliveries in store.• Being a part of a close-knit, dedicated team all working to make certain that the day to day running of the store, and the quality of the customer experience provided is the best it possibly can be.• Maintaining a friendly and helpful attitude when responding to customer enquiries to make their shopping experience simple and easy.

Bow Ofc Warehouse, London

• Always exceeding in my performance through meeting the store pick rate, arriving on time for work as well as being flexible while working.• Maintaining key attention to detail when matching numbers and product descriptions for customers.• Gained self-confidence and leadership skills by teaching new employees about the job and how they can succeed or help Sainsbury’s meet their objectives.

Amazon Romford (Drm2), West Thurrock

• Loading packages from Amazon’s warehouse and ensuring that they are delivered to customers or businesses.• Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and other items in a safe and timely manner.• Complying strictly with transportation laws, guidelines, and regulations whilst making certain that a safe driving record is maintained during deliveries with the van.

Bsc (Hons) Computing, Information Technology

2:1 Second Class Honours

Btec Level 3 Information Technology

MMM

Gcse

English Language: Grade B Maths: Grade C