Answer incoming calls and email inquiries to resolve client/partner questions and concernsDocumented all inquiries as cases into the CRM SalesforceDaily Cross-Team Collaboration

• Created a successful business model by analyzing market demand, determining prime times of day, and comparing platform liquidity for maximizing profitability • Assisted clients by completing contracted orders for grocery shopping, rideshare, and food/package delivery • Achieved debt-free assets in February 2020 by balancing a strict budget utilizing Microsoft Excel

• Awarded quarterly recognition in October 2017 for friendly, responsive, effortless, service and hospitality every single shift• Maintained top 5 percentile in all metrics, including sales, guest satisfaction, and retention• Trained new team members and provided mentorship to continue developing their skills in polished service, suggestive sales, and team cohesion

• Coordinated various events, ensuring quality products with efficient execution of service • Specialized in promoting an expanded wine selection to clients on the day of an event resulting in an elevated guest experience and averaged 8% increase in gross event earnings

• Maintained over 95% Electronic Guest Satisfaction Survey Score by tailoring my service and sales approach to a diverse clientele • Increased wine sales by 14% during a non-peak quarter by conducting a weekly wine tasting class with a focus on wine characteristics and sales tactics• Raised $4000 cash donations in 90 days for The Make-a-Wish Foundation

• Pioneered the use of online ordering through Snappy Eats within our restaurant group, which increased sales by 12% within 60 days• Initiated purchasing of locally sourced produce, which decreased costs by 5% and delivered better quality to the end product • Supported local community groups and sports teams in fundraising by giving back 10% of sales brought in on specific marketed days, increasing our awareness in the community• Launched an effective email campaign using Constant… Show more • Pioneered the use of online ordering through Snappy Eats within our restaurant group, which increased sales by 12% within 60 days• Initiated purchasing of locally sourced produce, which decreased costs by 5% and delivered better quality to the end product • Supported local community groups and sports teams in fundraising by giving back 10% of sales brought in on specific marketed days, increasing our awareness in the community• Launched an effective email campaign using Constant Contact and interacted with patrons through social media platforms such as Facebook, Yelp, and Google Show less