Providing strategic leadership and direction to the organization. Managing corporate client relationships and overseeing all business operations with a focus on driving growth, fostering innovation, and enhancing customer engagement. Actively involved in product development and market expansion initiatives to stimulate growth. Focused on cultivating a strong company culture and developing a clear vision for the organization.

Providing quotations for both FIT's and Corporate clients for different excursions.Handling all reservations and booking related inquiries regarding the cost and itinerary through emails, Calls and face to face meeting. It includes handling inquiries for complete packages and single tours Coordinating and assisting with contracting team to provide clients with multiple option for their stay in Dubai. Ensuring that complete detail are recorded according to the SOPs of the company.Keep fully up to date with the latest information regarding future availability and current status ofall excursions and packages. Keep in contact with clients before, during and after the sale in order to increase chances for repeat business. Build and maintain relationship with current and prospective clients/agents in the market to generate new business. Follow up with clients for payment and generating invoice for online payment. Major Clients Dubai Metro Blue Ocean Strategy AustraliaCa Lo Event FZEKuehne+Nagel DubaiMIDDLE EAST FUJI LLC Peeraj GroupDubai Aerospace EnterpriseMashriq Bank TÜV NORD CERT GmbH GermanySemex CanadaWestford School of Management, SharjahCoins Global

Providing a high quality of services to customers within the defined SOPs of the company, keep up to date with the latest information with respect to the products, policies and procedures, in order to handle customer queries, request and complaints, using Customer Relationship Management (CRM) and Communication Service Provider (CSP). Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, identifying opportunities to up-sell new offering and maintaining other monthly KPI.

Assisting the sales and marketing Executive in formalizing and scheduling daily report and developing new marketing methods. Also assist teams in developing Marketing Campaigns, Planning, Advertising, Public Relations, and Research and assist them in the executions of daily plans.

To perform all sales related activities for existing and potential customers to achieve the assigned financial targets. This also includes cross selling of all insurance products and services, handling customer enquiries and delivering excellent service through communication and teamwork.