Rahima Nasir Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Assist members in fulfilling their day-to-day financial needs by offering them excellent customer experience by leveraging technology. • Process their banking transactions, and engage with members to spot opportunities where they could benefit from banking tools, products, services, or advice from our experts to enhance their financial health.• Performs a variety of service and sales transactions, including account openings, lending products (lines of credit, credit cards, etc.)… Show more • Assist members in fulfilling their day-to-day financial needs by offering them excellent customer experience by leveraging technology. • Process their banking transactions, and engage with members to spot opportunities where they could benefit from banking tools, products, services, or advice from our experts to enhance their financial health.• Performs a variety of service and sales transactions, including account openings, lending products (lines of credit, credit cards, etc.), deposits (RESPs, TFSAs, RRSPs, GICs, etc.), Powers of Attorney matters, estates work (payouts, deceased member account management, etc.), various cash requests, reconciliations, and processing.• Acts as a first point of contact and communicator of Affinity’s community focus, culture, and values; acts as a concierge to help draw members and non-members into our Advice Centers.• Deliver administrative tasks like appointment scheduling, opening accounts, and executing campaigns Show less

Saskatoon, Saskatchewan, Canada

• Assist Clients in fulfilling their day-to-day financial needs by offering them excellent customer experience and leveraging technology.• Process their banking transactions, and engage with clients to spot opportunities where they could benefit from banking tools, products, services, or advice from our experts to enhance their financial health.• Performs a variety of service and sales transactions, including referrals for account openings, lending products (lines of credit, credit… Show more • Assist Clients in fulfilling their day-to-day financial needs by offering them excellent customer experience and leveraging technology.• Process their banking transactions, and engage with clients to spot opportunities where they could benefit from banking tools, products, services, or advice from our experts to enhance their financial health.• Performs a variety of service and sales transactions, including referrals for account openings, lending products (lines of credit, credit cards, etc.), and deposits (RESPs, TFSAs, RRSPs, GICs, etc.).• Acts as the first point of contact and communicator of scotia programs, culture, and values; acts as a concierge to help draw clients and non-clients into our Advice Centres.• Deliver administrative tasks like appointment scheduling, cold calling clients for referrals, opening accounts, and executing campaigns• Offers advice and guidance on available digital and self-serve portals to make them easy, simple, and convenient for the client.• Actively participate in building a supportive team environment that fosters positivity and engagement. Show less

Saskatoon, Saskatchewan, Canada

• Provided customer service/technical support over the phone.• Use to Sell new wireless connections, TV, home monitoring, cell phones.• Identifies opportunities by promoting, up-selling, and cross-selling products and services; referring more complex requests for information and assistance to appropriate resources.• Register and solve customer complaints.• Processed billing and handled billing issues. • Create tickets, schedule appointments with field technicians, and follow… Show more • Provided customer service/technical support over the phone.• Use to Sell new wireless connections, TV, home monitoring, cell phones.• Identifies opportunities by promoting, up-selling, and cross-selling products and services; referring more complex requests for information and assistance to appropriate resources.• Register and solve customer complaints.• Processed billing and handled billing issues. • Create tickets, schedule appointments with field technicians, and follow up to ensure the resolution of customer issues.• Promote and educate customers on offers and promotions.• Aim for a first call resolution and answered customers' queries by walking them through our client system.• Ensure that confidential information is not requested or disclosed without the customer's consent. Show less

Dubai, United Arab Emirates

• Provided end-to-end customer service to personal and commercial customers.• Handled product & service-related queries.• Handled all administrative aspects of the sales, including cross-selling, advice-giving, completing customer requests, accepting customer payments, and filing the completed orders.• Delivered above average performance results by consistently achieving sales revenue and monthly targets.• Addressed customer complaints and provided First contact resolution where… Show more • Provided end-to-end customer service to personal and commercial customers.• Handled product & service-related queries.• Handled all administrative aspects of the sales, including cross-selling, advice-giving, completing customer requests, accepting customer payments, and filing the completed orders.• Delivered above average performance results by consistently achieving sales revenue and monthly targets.• Addressed customer complaints and provided First contact resolution where ever possible.• Ensured end-to-end follow-up till the customer complaint was resolved and escalated when necessary.• Coordinate with other teams/support to complete the request of customers and communicate effectively with Planning and Logistics on customer’s delivery date pull in requests• Inform customers correctly about product changes, prices, delivery times, deviation from orders, etc. Show less

Bachelor'S Degree, Business Administration And Management, General

High School Diploma, Business/Commerce, General