Nadia Rahim Email & Phone Number

Switzerland

Bern, Schweiz

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itnetX is a company of Swisscom and an IT Microsoft Cloud Service provider specializing in the areas of workplace and infrastructure. Leading as a role model by redefining ‘CEO’ as Customers, Employees, Objectives – creating an end-to-end focus on customers and employees resulting in the achievement of our ambitious objectives.Created a new organizational structure based on dedicated teams and value streams covering managed services end to end.Personal client and… Show more itnetX is a company of Swisscom and an IT Microsoft Cloud Service provider specializing in the areas of workplace and infrastructure. Leading as a role model by redefining ‘CEO’ as Customers, Employees, Objectives – creating an end-to-end focus on customers and employees resulting in the achievement of our ambitious objectives.Created a new organizational structure based on dedicated teams and value streams covering managed services end to end.Personal client and relationship management of strategic accounts to drive partnerships and sales.Achieved and exceeded the demanding goals and the associated business plan. Show less

Lecturer at the Lucerne University of Applied Sciences and Arts for the Certificates of Advanced Studies (CAS) "Chief Digital Officer" and “Digital Business Innovation” on the topic of ‚New World of Work‘

Leading and strengthening the strategic, operational, and commercial management of the consulting business with P&L responsibility, spread over three teams across Switzerland with 50 FTE. New positioning of the consulting services (Cloud, Security, Workplace, Work Smart and Change Management) on payable mandates with the focus on transversality addressing the full transformation potential of companies with the technical and human side of change. Achieved sustainable growth and… Show more Leading and strengthening the strategic, operational, and commercial management of the consulting business with P&L responsibility, spread over three teams across Switzerland with 50 FTE. New positioning of the consulting services (Cloud, Security, Workplace, Work Smart and Change Management) on payable mandates with the focus on transversality addressing the full transformation potential of companies with the technical and human side of change. Achieved sustainable growth and overachieving business targets. Show less

Responsible for the professionalization and monetization of the consulting practice. Leading and managing the team of 15 FTE and 40 young professionals to move from a project organization to a business unit with P&L responsibility. Targets were overachieved.

Business ManagerProduct management and consulting for the development of Swisscom’s new cloud solution "Smart Workplace" simplifying and transforming the entire customer experience. Responsible for the development and design of the customer experience journey with pilot customers using design thinking methods and the lean start-up approach.Operational Excellence ManagerPreparation, implementation and monitoring of projects aimed at improving the key processes Sales (Lead to… Show more Business ManagerProduct management and consulting for the development of Swisscom’s new cloud solution "Smart Workplace" simplifying and transforming the entire customer experience. Responsible for the development and design of the customer experience journey with pilot customers using design thinking methods and the lean start-up approach.Operational Excellence ManagerPreparation, implementation and monitoring of projects aimed at improving the key processes Sales (Lead to Order) and Delivery of customer projects (Order to Activation) using design thinking methods with the aim of significantly improving duration time and quality. Redesigned delivery of customer projects around committed teams with agile methods (Kanban). Achieved a win-win-situation for customers, project teams, and Swisscom through transparency and client-orientation.Program Manager AzureManagement of the virtual and transversal Microsoft Azure Team within Swisscom. Preparation and execution of presentations on Swisscom's Azure offering. Design and development of various modules (starter kit, etc.). Story development, go-to-market with combined marketing and sales activities for the Public Cloud Launch, Internal Readiness for Account Management and Specialized Sales. Show less

Planning and implementation of measures for the portfolio of Unified Collaboration & Communication tools (UCC). The use of a unique human-centered story telling made it possible to successfully position the subject based on an emotional and value-creating approach with business decision makers.

2011: "Goldstar Award" for outstanding individual performance.Responsible for strategic and integrated marketing for the target group of business decision-makers. Development of new concepts and contents. Created new approach to position the theme "The new world of work" resulting in the acquisition of new contacts at the senior management level and generation of new leads.

Master Of Economics

Sciences Politiques

High Performance Leadership

Executive Education, Innovation In The Age Of Disruption, Distinction

Executive Education, Blue Ocean Strategy

Executive Education, International Marketing Programme

Certified Agile Leadership Essentials (Cal-E)

Certified Agile Leadership For Orgs (Cal-O)

Itil® Foundation Certificate V4

Co Active Coaching Fundamentals

Change Management Practitioner

Leadership Foundation

Microsoft Service Adoption Specialist, Adoption And Change

Design Thinking Facilitator (Human Centered Design)

Certificate Of Advanced Studies, Online And Mobile Marketing Communication

Cti Coach Training Program, Co-Active Coaching