Rahman Hakim

Rahman Hakim Email and Phone Number

Game Enthusiast || Live Ops & Game Ops || Shoutcaster & Broadcaster || esports Associate || Community & Product Associate || Customer Service Executive || League & Community Management Officer || Ex-Garena Indonesia
Rahman Hakim's Location
West Jakarta, Jakarta, Indonesia, Indonesia
About Rahman Hakim

An experienced employee offering professional benefits with more than 10 years of demonstrated experience in the gaming industry. Skilled in community management, decision making, problem-solving, public speaking, shoutcasting or broadcasting, with extensive experience in the gaming and esports communities.In addition, I have experience in customer service. My competency lies in quickly resolving client issues while maintaining a compassionate tone, ensuring every interaction is beneficial. I excel at utilizing multiple channels to track customer interactions and evaluate feedback, which helps in tailoring services and improving satisfaction levels.Eager to bring my expertise and join the team.

Rahman Hakim's Current Company Details

Game Enthusiast || Live Ops & Game Ops || Shoutcaster & Broadcaster || esports Associate || Community & Product Associate || Customer Service Executive || League & Community Management Officer || Ex-Garena Indonesia
Rahman Hakim Work Experience Details
  • Majamojo
    League & Community Management Officer
    Majamojo Mar 2023 - Jul 2024
    Pondok Indah, Jakarta Selatan, Indonesia
    Majamojo is a joint venture company between Telkomsel through PT. Telkomsel Digital Ecosystem (INDICO) and GoTo through PT. Aplikasi Multimedia Anak Bangsa (AMAB). We aim to lead the gaming industry in Southeast Asia, specifically in Indonesia. Through innovative strategies, we focus on nurturing homegrown talents, including developers, players, and communities, and building more supportive partnerships with them. We are presenting the circular ecosystem of Indonesia’s gaming industry while leveraging Telkomsel Digital Ecosystem and GoTo strengths in digital capabilities, technology assets, and a wide-reaching digital ecosystem. More than that, Majamojo would like to open a path to drive the digital transformation, emphasizing Indonesia's digital economy. #MembukaJalanResponsible on:1. Organizing and executing community and school tournaments2. Organizing and participating in events to build communities and increase brand awareness by managing various gaming product communities through social media and offline celebration events3. Negotiating and establishing event partnerships with schools and universities4. Coordinating outreach efforts with Telkomsel Branch Offices for Majamojo programs5. Conducting game testing prior to release on the Play Store and App Store6. Building and creating communities in various regions to increase eSports enthusiasts7. Giving presentations at school and university events8. Recruiting, training, and managing teams of moderators and community volunteers to support community programs and events9. Monitoring and engaging community groups, creating activities through our group channels like Discord to maintain an active and interactive presence10. Performing and running streaming broadcasts for several Majamojo games, such as Mega Zombie Mobile, Dynastones, and Luna Fantasia
  • Garena
    Customer Service Executive
    Garena Jan 2021 - Sep 2022
    Kuningan, Jakarta Selatan, Indonesia
    Garena is the largest game publisher in Indonesia and even in Southeast Asia. I began working as a customer service executive to resolve user issues with effective and targeted solutions through live chat and email, supported by the team's services. Additionally, I focus on enhancing user loyalty towards Garena products.Responsible on:1. Managing and responding to user comments for the popular game apps Free Fire and Call of Duty Mobile2. Monitoring user purchases and payments across various platforms, including Google Play, Kios Gamer, Garena Shells, UniPin, and Coda Shop3. Coordinating with the regional team in Singapore to effectively resolve customer issues and inquiries4. Assisting customers with complaints and inquiries, providing information about products and services, taking orders, and processing returns
  • Garena
    Product And Community Associate Free Fire Indonesia
    Garena Nov 2017 - Jan 2022
    Scbd, Jakarta Selatan, Indonesia
    Responsible on:1. Resolving all payment issues for Free Fire customers2. Monitoring and resolving user data issues for in-game web events3. Sending items to customers with delayed purchases4. Monitoring community sentiment and posting patches via social media and Google Play5. Handling all customer complaints and inquiries through the Google Play channelHighlighted Project:1. Jakarta Invitational Grand Final 2018- 12 teams across Indonesia- 934K live stream total viewers2. Free Fire Shopee Indonesia Masters Grand Final 2019- 12 teams across Indonesia- 2M live stream total viewers 3. Free Fire Asia Invitational 2019- 13 teams from representative countries (Indonesia, Thailand, Vietnam, India, Malaysia, Taiwan, and the Middle East)- 3.8M live stream total viewers4. Free Fire Indonesia Masters 2 Grand Final 2019- 12 teams across Indonesia- 6.7M live stream total viewers 5. SEA Games Vietnam 2021- Gold and Silver Medals from Free Fire Teams- 5.2M live stream total viewers
  • Garena
    Esports Associate Fifa Online 3 Indonesia
    Garena Aug 2015 - Nov 2018
    Slipi, Jakarta Barat, Indonesia
    Responsible on:1. Planning, budgeting, executing, supervising, and improving the whole operation for the FIFA Online 3 Indonesia product2. Maintain and improve the DAU of the product through various activities such as marketing campaigns, collaborations, weekly tournaments, partnerships, and PR3. Plan, organize, and execute offline and online community events to foster engagement and connection within the community4. Build and maintain collaborative relationships with various stakeholders among the gaming communities and media partners through innovative programs5. Recruit, train, and manage a team of community moderators and volunteers to support community programs and events6. Building and creating communities in various regions to boost interest in eSports7. Took on additional responsibilities as MC and/or Shoutcaster8. Performing and running streaming broadcasts for game FIFA Online 3Highlighted Project:1. SEA Invitational Vietnam 2015- 5 representative countries of Southeast Asia (Vietnam, Singapore, Thailand, Indonesia, and Malaysia)- 3K live stream total viewers2. Asian Cup Korea 2015- 7 representative countries in Asia (South Korea, China, Indonesia, Malaysia, Singapore, Thailand, and Vietnam)- 22.6K live stream total viewers3. The Intercontinentals 2016- 12 players from the participating countries (Thailand, China, France, Malaysia, Ukraine, Sweden, Vietnam, South Korea, Indonesia, and Singapore)- 24.9K live stream total viewers4. EA Champions Cup Summer 2016- 6 representatives from the participating countries (China, Thailand, South Korea, Malaysia, Vietnam, and Indonesia)- 23K live stream total viewers5. EA Champions Cup Winter 2016- 8 representatives from the participating countries (South Korea, Thailand, Europe, China, Vietnam, Malaysia, Singapore, and Indonesia)- 36K live stream total viewers
  • Pt. Izdihar Karya Setia
    Financial Administration
    Pt. Izdihar Karya Setia Jan 2014 - Jun 2015
    Fatmawati Raya, Jakarta Selatan, Indonesia
    Job Description:- Developed company financial plan- Managed money flow and paid debts- Secured company assets- Performed financial analysis- Prepared financial reports- Maintained payment records from customers
  • Universal Security Indonesia
    Cash Processing Center
    Universal Security Indonesia Jan 2013 - Jan 2014
    Kemang Iv, Jakarta Selatan, Indonesia
    Job Description:- Performed detailed calculations and sorting of currency- Executed binding, tying, and wrapping of currency blocks- Conducted data reconciliation for accuracy- Managed placement of currency in designated containers
  • Pt Wahana Datarindo Sempurna
    Field Support Engineer
    Pt Wahana Datarindo Sempurna Oct 2009 - Dec 2012
    Kemang I, Jakarta Selatan, Indonesia
    Job Description:- Provided maintenance for Printronix consumer printers across various industries including banking, service companies, food and beverage companies- Troubleshot and debugged printer issues for optimal performance- Offered on-site support for immediate problem resolution- Performed operation and maintenance tasks for consistent printer functionality

Rahman Hakim Education Details

Frequently Asked Questions about Rahman Hakim

What is Rahman Hakim's role at the current company?

Rahman Hakim's current role is Game Enthusiast || Live Ops & Game Ops || Shoutcaster & Broadcaster || esports Associate || Community & Product Associate || Customer Service Executive || League & Community Management Officer || Ex-Garena Indonesia.

What schools did Rahman Hakim attend?

Rahman Hakim attended Universitas Indraprasta Pgri (Unindra), Smk Informatika Utama.

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