Rahman Mohiddin Email & Phone Number

Kota Kinabalu, MY

Toronto, Ontario, Canada

- Zoho One administration, leading configuration and optimization efforts for enhanced CRM functionality across the company- Proactively analyze reports on call center metrics, providing valuable insights for continual improvement.- Manage and optimize Shopify websites, ensuring a seamless online experience for cardholders.- Oversee VOIP system maintenance.

Ontario, Canada

• Ensuring operational awareness of the cardholder support department
• First point of contact for incoming client and end user cardholder support requests handling or directing and following up internally
• Work with the Sales, Implementation and Account Management teams to onboard new clients
• Maintain and input client information into system software
• Create and update technology tickets for client and cardholder issues
• Document communication with clients and partners

Netherlands

Remote Work-from-Home role responsible for helping players of popular video games resolve their issues and ensure that they are able to continue enjoying the game that they love.Further tasks include but not limited to; - Helping players with account issues (compromised accounts, updates, etc.) - Resolve issues regarding refunds, purchases not going.

Netherlands

Shares the same responsibility as a normal Team Lead with the caveat of being an interim position to handle the large amount of agents needed for a seasonal service ramp-upResponsibilities include but not limited to:- Provide feedback, coaching, and relevant information to the team- Train the team on 5CA systems/tools, soft skills and channel-specific.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Assisted with promoting APU (Asia Pacific University) as an educational institution.- Helped design marketing material for use in commercials and public outreach campaigns.- Participated in public outreach campaigns in Career Fairs, Conferences, Events etc.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Providing student care related services.- Acting as a liaison between the management body and the student body.- Responsible in making sure students' welfare are well taken care of, especially those from overseas. Provided support for newly enrolled students and students particularly Japanese cohorts under the exchange program.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Provided photography and videography services in and out of the university on their behalf.- Responsible for documenting the happenings involving APU students and staff.- Worked in production projects commissioned by the university along with experienced industry movie-makers.

Papar, Sabah, Malaysia

- Involved in planning and managing events for the community.- Provided IT support and media advertising needs. Learned various ways to contribute to society and experienced what it is like to be on the management side.- Conducted important NGO meetings, crash courses, and held social community meet-ups.