I instructed users on how to use IT applications and systems efficiently.Handle passwords, user accounts, and rights to access.Identify and fix connectivity problems with the network.Install, configure, and upgrade computer software and hardware as required.Assist with data recovery steps as necessary and ensure frequent data backups are made.Worked with other IT teams to support more complex IT projects and activities.Gathered data on security events, system performance, and other important parameters.Attended team meetings and gave suggestions for enhancing IT services in addition to supporting system integration and daily technical support.