● Arrange booking shipment ● Monitoring and tracking spare part distribution● Inform base about the shipment● Preparing Commercial Invoice and Packing List● Update any info about Export – Import.● Compile document and report to Supervisor weekly.● Coordination with others department, government, and vendor.

Melakukan bookingan space dari Shipping Instruction yang di dapat dari Customer, menginfokan jadwal kebarangkatan Vessel, Open dan closing kapal, melakukan koordinasi dengan pihak operation, keuangan, payment, dll.

● Take booking Shipping Instruction● Check and inform vessel schedule● Handling customer’s inquiries● Arrange document and revise final SI● Send DO and issued B/L to customer● Cooperate with others division

Job responsibilities● Greet guests and providers warmly and ask their problem● Cooperate with others division● Handling inbound and outbound calling● Send voucher/ticket to customer● Analyze refund process ● Submit customer’s refund● Call client / airline● Make daily report

Job responsibilities● Greet customers warmly and ascertain problem or reason for calling.● Solve customer complaints via phone, email, or social media. ● Assist their needs or answer questions.● Suggest solutions when a product malfunctions.● Handle product enroll.● Inform customer of deals and promotion, and new product● Compile reports on overall customer satisfaction.