Encargado del área de servicio al cliente en la atención de más de 650 clientes en los diferentes productos y servicios de la compañía siendo responsable directo de su renovación comercial.• Manejar la relación comercial directa con clientes de alto valor o complejidad debido a su industria, experiencia o valor agregado • Implementar y mantener las bases de datos para de Infolaft Search (sistema de búsqueda en listas) y la entrega a clientes.• Actuar como expositor en los foros periódicos organizados por la compañía con asistencias de aproximadamente 200 oficiales y analistas de cumplimiento.• Servir como consultor en temas específicos relacionados con la prevención de lavado de activos, financiación al terrorismo, corrupción y fraude.• Capacitar a clientes y empleados internos sobre el uso de Infolaft Search.

Oversight analysts, investigators and specialists in charge of client service and quality control of the products Local Check (AML screening) and Double Check (Enhance Due Diligence reports) driving strategy and operational processes. • Provide support to the commercial area in technical visits that require advanced knowledge of the products, their implementation, value and application within the compliance area.• Consultant on specific issues related to the prevention of anti-money laundering, financing of terrorism, corruption and fraud.• Speaker in the quarterly forums organized by Infolaft with attendance of approximately 200 compliance officers and analysts.• Commercial manager for some key customers of high value or complexity because of their industry, experience or added value.

Supervise the team of analysts in charge of working with the commercial team to meet all objectives related to Bank Secrecy Act and the programs of Anti Money Laundering, FATCA, Customer Identification Program (CIP), Customer Due Diligence and Enhanced Due Diligence (CDD/EDD).• Reviews Know Your Customer (KYC) account profiles for completeness, accuracy and consistency. Ensures that EDD compliance answers are maintained, thoroughly documented, and AML risks are responded to in a timely manner.• Performs analysis of complex corporate structures, including those that are multi-layered in multiple jurisdictions. Reviews articles of incorporation, trust documents and other corporate ownership documents to determine customer ownership and interactions with affiliates and subsidiaries. Strong working knowledge of various business and documentation structures in the U.S., Latin America and offshore regions/countries such as Panama, British Virgin Islands, Costa Rica, and Delaware among others.• Utilizes relationship management skills to build meaningful business relationships with BSA and Compliance team members and business managers. Assist in the mentoring and training of the commercial staff to ensure achievement of BSA objectives, practices, internal policies and procedures.

Research and analysis in the identification, development and execution of critical strategic initiatives for the business process improvement and innovation related to the Corporate & Investment Banking area.• Assists the Corporate & Investment Banking Head to meet his objectives through tracking, control and results strategies.• Provides in-time and precise answer to all local, regional and global requirements related with the commercial activities, strategy, results and pipeline. Build concise and complete reports and presentations to CEO, senior management and department’s heads.• Helps all internal divisions with their information needs regarding the area, sometimes representing its Head.

Generate and design the analytics and trends reports. Support the modeling, changes, implementation and estimates of the variable compensation schemes and manage its calculations and reporting.• Ensures to meet the objectives of the compensation programs through constant communication with all areas involved (regional, management, business, human resources, financial and business areas).• Reviews periodically the variable compensation schemes and support high management in its creation, maintenance, modeling and implementation to meet the strategic business objectives.• Generates variable compensation payments for the areas of Branches and Affluent ensuring the correct disbursement for each employee. Build historic data repositories.

Supervise the Management Information Systems unit, composed by three analysts, in charge of the information building and analysis integrating multiple data sources.• Reports and analysis of all indicators for the regional management area.• Designs and implements multiple information systems; including those responsible for calculating Key Performance Indicators and the payment of variable compensation for collectors.