I have an experience of 5+ years in the Hospitality Industry with key skills in Guest Relations, Operations Management and Front Office Administration. I bring to the table an excellent customer service experience by providing office support while greeting guests and maximizing efficiency and productivity. My background includes providing front desk support and operational assistance for fast-paced reception areas. From greeting customers, assisting them with the registration of rooms, accepting inquiries handling paperwork and processing payments, my experience has prepared me to thrive in this role and achieve the desired goals.Highlights of my experience include• Delivering exceptional front desk support including scheduling, answering phones, resolving issues/complaints• Skilled at managing upselling/billing techniques• Earning a reputation for quickly and decisively resolving customer complaints while ensuring their optimal comfort in reception areas and accommodating special requests• Courteously and respectfully assisting a diverse client base within high-volume, deadline-driven offices• Multi-tasking within fast-paced environments while providing top-notch organization, time management, and interpersonal skills