-Analyzed and resolved technical issues reported by users, which may involve investigating software, hardware, and network problems within the Saba LMS Application.-Assisted users with inquiries related to system functionality, user access, and general usage of the Saba LMS through Service Now ticketing system.-Worked closely with the development teams to escalate and resolve complex technical issues.-Participated in testing new features, updates, and integrations within the Saba LMS to ensure they meet quality standards and do not disrupt existing functionality.-Designed and developed Power BI reports and dashboards that provide actionable insights and visualizations for business users.-Optimized and maintained existing Power BI reports and dashboards to ensure performance and reliability.-Worked on SSAS cubes and SSRS reports to support business intelligence needs.-Performed troubleshooting and debugging of SSAS, SSRS, and MS SQL issues