- Astute, adaptable and passionate about customer success with almost 16 years of total experience in IT Consultant/Delivery management, Technical Leadership and Customer Relationship Management. Lived and worked in NewZealand, Belgium, Canada, Finland, handling global & regional teams.- Interact with Executives, Strategy & Governance team. Strong expertise in solutioning, proposals and revenue management, transition/migration Management, Business Analysis- Domain expertise in Travel&Transportation Telecommunication,Public Sector, Media managing CRM/CX solutions- CRM Solutioning and designing in different Siebel/Oracle Modules eg. eCommunication, Call Centre, Siebel Loyalty, Order Management, Siebel Public Sector, Oracle CPQ- Business Process Knowledge of Customer Service, Order Management, Incident Management, Product Modelling, Loyalty, Sales and Service Cloud, expertise in managing analysis sessions, Fit Gap understand and discuss business needs with customers, delivery and maintaining scope of the project- Certified in ITIL, AWS, Azure, Salesforce, Oracle CPQ, Siebel Business Analyst, Siebel Core Consultant