* Deliver excellent service to ensure high levels of customer satisfaction.* Motivate the sales team to meet sales objectives by training and mentoring staff.* Create business strategies to attract new customers, expand store traffic, and enhance profitability.* Hire, train, and oversee new staff.* Respond to customer complaints and concerns in a professional manner.* Ensure store compliance with health and safety regulations.* Develop and arrange promotional material and in-store displays.* Prepare detailed reports on buying trends, customer requirements, and profits.* Undertake store administration duties such as managing store budgets and updating financial records.* Monitor inventory levels and order new items.

Store Management*Responsible for achieving the Store objectives.*Implements monthly sales management plans to achieve sales targets.*Manages the costs of the store including personal, overtime and expenses to achieve maximum profitability.*Manages storage procedures (receipt, transfer, update and maintenance of warehousing registers, replenishment and inventory).*Ensures presentations & subdivisions in VM zones according to the brand's standards.People Management*It guarantees them the appropriate training according to the standards of the Swarovski Retail Academy.*Guide and support the team throughout the year.*Manage performance (goal management, regular performance reports, awards, low-level performance management).*Manages store planning (organizes shifts, supervises leave and absence of team members).