Rahul Cholayil Email & Phone Number

Greater London, England, United Kingdom

38 Minerva Rd, London NW10 6HJ

• Supported dispatch and administrative tasks related to the smooth running of the night shift operations.
• Communicated with drivers to resolve issues on the rounds, including recoveries and customer-related problems.
• Sending daily updates to the OPS team with events of the shift.
• Performed general administrative tasks to support the efficient operation of the department.
• Stayed calm under pressure and handle issues with composure.
• Demonstrated excellent organizational skills to manage multiple duties and proactively manage the fleet and dispatch

• Provided service with smile, offering courteous, helpful advice to best meet customer needs.
• Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
• Consistently delivered revenue and performance KPI targets through outstanding retail sales abilities.
• Assisted management team with staff training and development.

London, England, United Kingdom

• Actioned 20-30 emails daily and handled up to 50incoming phone calls.
• Consistently provided friendly guest service and heartfelt hospitality.
• Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
• Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
• Delivered front of house duties with warm and professional manner.
• Oversaw all operations of 26-room property to guarantee guest satisfaction and safety during night shifts.

Kerala, India

• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Implemented cost control measures, reducing controllable costs by 30%.
• Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Created a visually appealing store through outstanding merchandising techniques, driving retail sales by 9 % over a an year.
• Managed banking and accounts with expert finance knowledge.

Ma International Business Management

Bachelor Of Commerce - Bcom, Finance, General

Education record