Rahul Dixit Email & Phone Number

Bengaluru, Karnataka, India

> To lead and provide high quality operational and technical application and systems support to customers and internal business functions.> Minimising the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents > Ensuring projects are carried out in adherence to its goals and timelines.> Interact with internal teams and external clients to trouble shoot and resolve complex problems> Ensure there are robust procedures and processes within the application support function Teams

Gurgaon, India

Rochester, New York Area

Engaged with Production and Support Engineer PAS Team which is a Tier 2 support team and is responsible for managing multiple applications for the organization. We work with Sale clients.Other responsibilities are:> Provided Data center support to ACC Business (client of AT&T) on 24*7 basis.> Responsible for managing and taking care of all the Data Center activities.> SME for many Billing application of AT&T and taking care of incidents and issues related to applications along with monthly billing cycles.> As Point of contact between Client and Offshore team for all changes and requirements .> Managing Offshore team and check proper coverage and leaves for team mates in addition of other management work.>Provide data reports to management for resources ,applications and other critical data.

Noida Area, India

Working at Tier-II level performing scheduling and implementing the applications for AT&T on TNG and TWS, handling the critical alarms helping Tier I in resolving the issues within SLA time and giving on call support. Documenting Run books for all the applications and alarms coming under my supervision for UNIX boxes.>performing change request and maintenance activity for new changes.>Initiate call to work for critical issues with other application teams.>Work to resolve the issue within SLA before it turn out to be critical and start impacting users

Rochester, New York Area

Working in production environment supporting application for AT&T US Client.

Redhat Linux Sun-Solaris CCNA