With over 5 years of experience in network operations, technical support, and team leadership, I am a results-driven professional dedicated to delivering high-quality service. Recognized for my ability to handle complex challenges, I have successfully managed 150+ incidents and resolved 200+ escalations as an SME/Senior Tech Support Associate. My strengths lie in NOC engineering, customer support, and leadership, where I have consistently excelled.Career Milestones : * Over 5 years of experience in network operations, technical support, and team leadership.* Managed and resolved 150+ incidents as a Network operations Engineer and 200+ escalations as an Escalations manager. 
Successfully mentored and led teams of 10+ associates.* Expertise in NOC engineering, team leadership, and customer support with strengths in troubleshooting, people management, and process optimization.* Awarded Best Newbie and Best Support Agent for exceptional performance.* Proven problem-solver with a strong commitment to excellence and versatility in driving calls and delivering results.