• Overseeing the customer service process, resolving customer queries.• Managed team of 6 representatives CS, monitor individuals work & of team.• Modified & Segregate data through MS excel tools.

Took the Essential Training from MACE plant afterwards worked over the desired role.Worked on Quality Control Tools (7 QC Tools) likes of: Cause & Effect Diagram/ Ishikawa Diagram/ Fishbone Diagram, Pareto Chart, Control Chart, Check Sheet, Why-Why Analysis etc.on Site of Kamal Masa Surface Coating Pvt. Ltd. as a Quality Control Engineer For Over 12 Months.Standardization of Relative Documents like PFD(Process flow Diagram, PFMEA(Process Failure Modes and Effect analysis),Control Plan, Operation Standard and Inspection Standard (Incoming, In-process, Final). Worked with Cross-Functional Team Take Counter Measures.Updates the FMEA sheets for every countermeasure taken.

Worked as a Quality Control Intern for 6 weeks.Worked on a project:- Quality Improvement by rejection analysis, using REDBIN analysis technique.As a Quality Inspector ensure red bin on every machine, Awareness to all the operators, at shift end red bin kept in red bin area, inspect the defects, mark the defects over the part and segregate the rejected parts defect wise.Filled the REDBIN Register, after analyzing all defects, rejection PPM calculated.At month end total rejection ppm calculated, actions taken on the top defect of that particular month.Find out root cause using ishikawa diagram, why-why analysis, with the CFT team.Effectiveness of particular countermeasure checked for 3 lots, on site verification done for 2 months.Reduce the rejection rate by over 2%. and reduce the occurrence.

Worked in 3D Engineering departmentProject: Painting shop for vehicle 3D Module designed on SOLIDWORKSDetails:Insight to the painting shop including Processes, understanding of Booths, air supply unit system, and oven used.Worked over Solidworks, Autodesk Inventors, Autodesk Navisworks, Pro-E Software to develop the 3Dmodule for client of the Company.Software: Autodesk inventors, Navisworks, SOLIDWORKS, MS Excel, MS Word, MS PowerPoint.

Worked in 3D Engineering DepartmentProject: 3D Module of Solar power Panel System for residential installment. 3D Module of Pick place Robot.Details:Learned Basics about Industrial Safety & Machine Safety including Robot safety,Learned & got exposed Basic and Advanced tools & Features of CAD software (Solidworks version2015)Worked on Solar power Panels System, made Sample residential Installment solar panel systems.Worked on 3D Printer parts and their Processing.Worked on Pick & Place Robot, developed it on software as well (Solidworks).Software: Solidworks, MS Excel, MS Word, MS PowerPoint.