Led the establishment of an Order Management team, driving the implementation of a world-class Omni Channel Order Management suite to meet escalating customer demand and elevate the overall customer experience. Collaborated with technology and product leadership to identify and implement business opportunities, addressing emerging issues in Active Omni/Order Management /E-Commerce to foster business growth and enhance customer satisfaction.Successfully executed diverse projects, including Store Order Fulfillment (Buy Online Pick Up at Store, Ship from Store), Global Payment Systems, Vendor Drop Ship, and others.Established and led a new Digital Operations team responsible for IT operations and L1/L2 support. Oversaw the monitoring and maintenance of critical applications and websites, ensuring high availability and optimal user experience. Developed and implemented effective monitoring strategies and tools, proactively identifying and addressing issues to minimize downtime and ensure operational continuity. Collaborated cross-functionally to troubleshoot and resolve issues, providing timely updates and reporting on system performance and availability to stakeholders.Demonstrated expertise in project management, vendor management, and team leadership during the establishment and leadership of these teams, resulting in improved operational efficiency and heightened customer satisfaction.

As a leader in the Manhattan Omni-channel Consulting Organization, program-managed, designed, tested, delivered, and supported Manhattan’s Order Lifecycle Management Suite of solutions for customers with a focus on retail apparel, sports, leisure, and specialty retail.Led complex, multi-system interface designs. Primarily, these integration points have been with e-commerce systems (web-store, promotions and pricing, tax systems), and various Warehouse Management, Transportation, and Inventory Optimization Systems.Was responsible for project health status to the executive leadership team at Manhattan and the Client’s steering committee.