Rahul Kumar Email & Phone Number

Noida Area, India

Gurgaon, India

Establish Centralized MIS for Idea, Airtel, Relience, NSDL and Vodafone process. * Prepared the format and structure of the report for all process, which is 8 circle in overall India. * Interact with Operation Spoc and respective client for any medication or inputs which is required on the point of making good and healthy to process. * Created all the structure of the report in access database and sql. * Used some macros for making some easier and consuming the time

Gurgaon, India

Responsibility: Assisting process owners by doing long term and short term forecasting for the process. Capture all performance data. Audit of all report including internal report & client report. Analysis on repeat & unique documentation. Tracking daily documentation (Agent level to process level). Handling all data of Airtel inbound from MS Access database. Combined partners summary and Snapshot reports. Airtel Revenue templates and SL Tracker reports. Creation of daily MIS Reports which includes Client Reports & Internal reports.

Gurgaon, India

Maintain the salary attendance and there database of over all 2000 employee Preparing presentation of call center performance analysis for north zone for zonal & All Zones meetings with BSNL clients. Interaction with clients for updates and timely & proper resolution of complaints (both Broadband & Cellular) keeping pendency at its minimum. Preparing all the report then sends to client. Interacting with client. Analyze various process related reports e.g. DLR. Disseminate updates on the services & products. I have applied the concept of “Knowledge Bank” in order to assist CSAs/Sr.CSAs/QARs/Trainers. Analyze various process related reports e.g. DLR, Extension Time Band, Agent Rank Report, TRAI reports, Complaint performance Reports, etc. Maintaining the team performance and finding the top players of the team for rewards and recognition Company: Sparsh BPO Service Ltd. Designation: Working As A Sr. Executive MIS from 26th Sep’06 – 31stAug’08. Responsibility: Preparing rosters, managing manpower, leaves, and incentives of CSAs Take care of in-roamer complaints in co-ordination with customer care centers of other zones viz. Pune & Ahmedabad in west zone, Bangalore in South Zone & Kolkata in East Zone for resolution of in-roamer complaints. Real time calls monitoring. Performing internal audits for the calls for agents and providing them with feedback for better performance Performance Measurement, Team Counseling and Motivation to improve performance and productivity

Bachelor Of Commerce - Bcom, Business/Commerce, General, 3

Intermediate, Science, 3

Mathematics