Rahul Kumar Email & Phone Number

India

Bangalore Urban, Karnataka, India

Bengaluru Area, India

Bangalore

• Experience in managing 25+ clients across the globe in terms of WPS Delivery.• Managing a team of 35+ members of WPS/SOE as a Delivery Manager. • Develop and execute activities related to end- to- end Project Management, including Project Plans Scoping and requirements through Implementation and Deployment.• Proactively monitor, manage and report on execution of deliverables.• Expertise in risk, issue, problem management.• Working on new support offering and… Show more • Experience in managing 25+ clients across the globe in terms of WPS Delivery.• Managing a team of 35+ members of WPS/SOE as a Delivery Manager. • Develop and execute activities related to end- to- end Project Management, including Project Plans Scoping and requirements through Implementation and Deployment.• Proactively monitor, manage and report on execution of deliverables.• Expertise in risk, issue, problem management.• Working on new support offering and solutioning.• Experience in HLD, LLD, Scope Writing, Billing.• Act as a point of escalation for any issues related to delivery.• Working with technical towers to streamline day to day operation process & identify Opportunities to automate.• Handling new customer enquiries and acting as the face of the business.• Monitoring and reporting on standards and performance targets.• Annual PMD and goal setting for team members.• Find out process gap and work on Process Improved Plan.• Participating is internal and external project audit, ISO, OMI Audit.• Experienced in managing multiple transitions and transformation projects for SOE/SCCM/MAC• Experienced in Windows 10 in-place upgrade, deployment tool set upgrade such as ADK, MDT, SCCM and High-Level OS Customization.• OSD infra setup, including SCCM, MDT, WDS, IPhelper.• Managing complete MAC environment using server app and Casper Suite (JAMF Tool).• Managing vendors and partners in terms of technical discussion. Show less

Bangalore

• Working closely with our clients on information gathering and based on requirements planning Image designing and implementation.• Worked on Windows 10 in-place upgrade and high level OS customization.• Creating images based on customers scenarios such as Windows 10, 7 Wipe/Load, factory image and bare metal OS deployment.• Involved in managing client escalation and complex issues.• SCCM 2012 Infrastructure Support and troubleshooting issues related to… Show more • Working closely with our clients on information gathering and based on requirements planning Image designing and implementation.• Worked on Windows 10 in-place upgrade and high level OS customization.• Creating images based on customers scenarios such as Windows 10, 7 Wipe/Load, factory image and bare metal OS deployment.• Involved in managing client escalation and complex issues.• SCCM 2012 Infrastructure Support and troubleshooting issues related to infrastructure.• Having experience in creating images with 40+ Hw support.• Creating and managing high level of process and release documents.• Managing client visits and demonstrating, participating in technical discussions. . MAC OS Management, JAMF tool knowledge. Show less

Bangalore

Responsibilities:• Capturing and customizing Win 7/8 images (WIM Format), using MDT, Imagex, and DISM.• Managing global image as well client images.• Deploying WIN 7/8 image using WDS/SCCM with MDT 2012 using PXE Boot for testing.• Managing Apple devices.• Customization of third party applications like Adobe, Flash player, Java for Image.• Ensuring all clients are 100% compliance to the infrastructure with latest security patches, third party applications like Java… Show more Responsibilities:• Capturing and customizing Win 7/8 images (WIM Format), using MDT, Imagex, and DISM.• Managing global image as well client images.• Deploying WIN 7/8 image using WDS/SCCM with MDT 2012 using PXE Boot for testing.• Managing Apple devices.• Customization of third party applications like Adobe, Flash player, Java for Image.• Ensuring all clients are 100% compliance to the infrastructure with latest security patches, third party applications like Java, Adobe Reader, Flash player, and other applications and security setting.• Updating images Build as per client request.• Updating images on monthly basis and refreshing images every 6 months.• Replicating monthly Image build through DFS and troubleshooting DFS replication issue.• Patch management and deployment. • Monthly MS Security patches analysis, testing on client images• Driver certification of new model to support existing image.• Troubleshooting various concerns coming up while imaging, packaging or deploying applications • Managing Incident, problem and Change management. Show less

Bangalore

Pgdm, Operation Research And Marketing, 8

Bachelor'S Degree