·Worked to maintain outstanding attendance record, consistently arriving to work ·Ready to start immediately Offered friendly and efficient service to customers, handled challenging situations with ease ·Carried out day-to-day duties accurately and efficiently ·Investigating and resolving payment queries ·Monitoring and testing of payment transaction limits ·Ensuring compliance with payments scheme rules and guidance ·Show pro-activeness and ownership skills to solve customer problems ·Manage internal queries relating to payment operations ·Work collaboratively with the rest of the operations team as we continue to scale Reviewing processing errors and customer complaints to identify trends and training needs

·Implemented weekly promotional and editorial strategies to improve customer engagement across all channels ·Developed and executed multiple print and digital marketing efforts to enhance brand visibility in leather bags industry ·Directed traffic growth strategies, including On page and Off page SEO, Campaign Optimization, Content distribution ·Analyzed competitor pages to locate backlink and keyword opportunities ·Increased customer engagement through social media