**Full Stack Developer | Cybrom Technologies***February 2023 - November 2023 (9 months)*- Developed backend solutions using Python Django and RESTful APIs.- Created dynamic frontend interfaces with JavaScript and React.- Contributed to multiple projects, enhancing features and improving user experience.- Actively collaborated in team meetings, code reviews, and problem-solving sessions.

As a Customer Support Engineer at Star Teck Pvt Ltd from May 2022 to December 2022, I consistently responded promptly and professionally to customer inquiries via phone, email, and chat. I provided accurate information about products, services, and order statuses while identifying and troubleshooting issues related to orders, deliveries, returns, refunds, and payments. When necessary, I escalated complex issues to the appropriate departments and ensured timely resolution through diligent follow-up. My role also involved processing orders, cancellations, and returns in accordance with company policies. Throughout, I maintained clear and accurate communication with customers, keeping them informed of their order status and ensuring their complaints were resolved effectively and efficiently.

Spearhead sales and marketing initiatives to drive brand awareness and generate leads, contributing to the overall growth of the organization.Collaborate with cross-functional teams to develop and implement strategic marketing campaigns, enhancing customer engagement and retention.Analyze market trends and competitor activities to identify new opportunities and optimize marketing strategies.Build and maintain strong relationships with clients, understanding their needs to provide tailored solutions and ensure customer satisfaction.Participate in business development activities, including presentations, trade shows, and networking events, to promote products and services.Track and report on sales performance metrics, providing insights for continuous improvement and informed decision-making.