As Product Strategy Lead for Global Fraud Authentication & Management, I am driving the strategic development and implementation of AI/ML models to enhance fraud detection and authentication processes. I am executing a roadmap that leverages advanced machine learning algorithms to identify fraud patterns, improve real-time detection, and reduce false positives. By aligning AI/ML capabilities with the bank's long-term fraud prevention strategy, I am delivering scalable, data-driven solutions that strengthen security protocols and build customer trust.

Strategic Planning - Develop and implement strategies aligned with client's business objectives, ensuring technological initiatives drive measurable value. Client Engagement - Collaborate with stakeholders to define business objectives, come up with solutions, success factors to foster strong client relationships. Innovation Advocacy - Stay abreast of industry trends and emerging technologies, advising clients on innovative solutions to drive and maintain competitive advantage. Project Leadership - Oversee end-to-end execution of projects, coordinating cross functional teams to deliver solutions on time and within budget.

Accountable to manage and deliver TD Securities global strategic program that leverages a mix of TD private and public cloud infrastructure. This initiative involved meticulous planning and execution, ensuring we leverage unique advantages of each infrastructure. This strategic approach not only optimized resource utilization but also positioned the organization to adapt swiftly to evolving technological demands.

I was accountable for the management and successful execution of a global strategic project centered on implementing Pega CRM on Azure Cloud Infrastructure. With a focus on aligning this initiative with the bank’s business goals and technology roadmap, I employed strategic thinking to ensure that every phase supported our long-term vision. I coordinated cross-functional teams, managed stakeholder relationships, and prioritized both operational efficiency and compliance. My commitment was to deliver a solution that not only met current needs but also positioned the bank for scalable growth, enhanced customer engagement, and a strengthened competitive edge in the market.

Led fraud management initiatives focused on protecting customers and enhancing security. As part of the fraud management team, I lead the implementation of Voice Biometrics technology hosted on cloud infrastructure, transforming authentication processes to reduce fraud risks and improve user experience. This cutting-edge solution leveraged advanced AI/ML model to verify customers seamlessly, significantly strengthening security protocols and minimizing fraud incidents.Through cross-functional collaboration with technology, operations, training, legal and compliance teams, I ensured smooth planning and execution of the initiative. This project marked a key step in the bank’s digital transformation journey, enhancing both customer trust and operational efficiency in fraud prevention.

Drove key fraud initiative aimed at safeguarding customers and enhancing overall security measures. I led the rollout of key Voice Biometrics technology modules, a transformative AI-powered solution that streamlined authentication processes to minimize fraud risk while elevating the user experience.In addition, I led a complex credit card conversion program, overseeing the transition of the portfolio to MBNA. This large-scale conversion required robust strategy, detailed planning and coordination to align systems, ensure data integrity, and maintain compliance with bank's standards. These efforts played a crucial role in advancing the bank’s digital transformation and deepening customer trust.

I led the seamless conceptualization, planning, execution, and delivery of projects, demonstrating a deep understanding of complex business needs and challenges to develop robust technical solutions. I managed infrastructure setup for the program and oversaw both scheduled and standalone program releases. Additionally, I served as the primary contact and escalation point for business, technology, and vendor teams, ensuring smooth collaboration and issue resolution.Implemented Voice Biometrics solution to enhance security and align with the bank's fraud prevention strategy. Leveraging AI/ML for seamless customer authentication, this initiative reduced fraud risks while improving user experience.Some of my key contributions are as follows:◆ Managed program technology operating budget ensuring appropriately allocated funds. ◆ Achieved timely and top-quality deliverables by defining goals, managing program integrated schedule, monitoring progress, reporting finances, and resolving issues in early project phases.◆ Championed change by creating change management plan and internal and external communication plan in collaboration with stakeholders.

In this role, I championed quality assurance for various R&M initiatives, delivered projects on time, on budget, and in alignment with requirements. I crafted detailed project plans and schedules, directing a team of individuals to outline scope, gather requirements, and gain stakeholder approval. Managed quality cost estimations, budgets, and reviewed finances with stakeholders, maintaining full transparency on project details and issues.I tracked project risk and managed issue log to resolution and closure. Additionally, I led steering committee meetings to update team on project status, risks, and issues, collaborating to generate impactful solutions. I also created change management and communications plans.

Guiding a team of individuals, I delivered projects including GTA West Dlr project and a wealth management program consisting of trading applications, FI&MM. I also defined project scope, prepared project plan and schedule, created estimation and budget, gained approval from key stakeholders, and handled all project resources including contractors. Additionally, I facilitated scrum meetings to track team progress, reporting progress to leadership team and stakeholders.Some of my key contributions are as follows:◆ Established and strengthened relationships with client team and vendors, leading to seamless interactions and project support.◆ Boosted team performance by conducting performance reviews for all direct reports.