Rahul Kumar Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

In my current role as a Senior Service Engineer at IIGM PVT LTD, I have honed my skills in overseeing daily service operations, leading teams, and managing customer relations.Monitoring service inquiries Maintaining inventory of spare parts Enforcing service rules in the facility Tracking service operations Maintaining daily service reports Providing support to service advisors and service manager as directed Focusing on the highest levels of customer service Ensuring the staff exceeds customer expectations by meeting promise times, proper communication, and fixing the customer concerns right the first time Achievements:-Reduced service downtime by 80%-Improved customer satisfaction ratings-Successfully led a project to implement in cutting room solution

Delhi, India

Perform routine maintenance on technical equipment. Diagnose and repair mechanical and electrical issues. Travel to client sites to provide on-site support. Implement effective solutions to minimize equipment downtime. Provide training and support to clients on equipment operation and maintenance. Maintain detailed records of service activities and repairs. Collaborate with team members to improve service processes. Stay up-to-date with industry trends and advancements. Ensure compliance with safety regulations and standards. Assist in the installation and setup of new equipment. Conduct performance tests to ensure equipment is functioning properly. Provide technical support and troubleshooting assistance to clients. Develop and maintain strong relationships with clients. Prepare and submit service reports and documentation. Manage inventory of spare parts and tools. Participate in continuous improvement initiatives. Respond to emergency service requests in a timely manner. Coordinate with other departments to resolve complex issues. Provide feedback to product development teams based on client experiences. Ensure customer satisfaction through effective communication and service delivery.

Ludhiana Area, India

Support sales executives with solution selling into prospect account basePartner with sales executives to plan, prepare and execute on strategic deals in complex sales cyclesModel the financial business case associated with each sales opportunitySuccessfully match customer pain/requirements to proposed solutionsCreate and deliver powerful presentations and demos that clearly communicate the uniqueness of the value propositionEffectively communicate client needs to the R&D teams for future product enhancementsCollect and document competitive intelligence

Delhi Area, India

Using various strategies and tools to provide effective solutions to customers' concerns.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.Promptly following up on service requests and providing customer feedback.Monitoring equipment and machinery performance and developing preventative maintenance measures.Conducting quality assurance and safety checks on all equipment.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.Providing recommendations about new features and product improvements.

Gurguan

to check the emails of the customer where it is either fraud,spam, scam or not.This is done by a software tool.

Bachelor Of Technology (B.Tech.), Electronic And Communication

12Th, Pcm

Matric, All Subjects