Rahul Mahto Email and Phone Number

As a Infrastructure Manager, I excel in overseeing installs, configurations, upgrades, and security for network infrastructure in the South Region. My expertise extends to WAN and LAN troubleshooting, ensuring optimal network performance. I serve as a key liaison between vendors, technical support, and departments, resolving complex system and network issues. Proficient in managing client relationships, handling escalated customer service matters, and building strong connections with stakeholders. I specialize in coordinating service delivery, monitoring performance, and resolving requests promptly. In project management, I contribute to life cycle establishment, develop plans, and manage budgets, ensuring on-time project completion. Committed to upholding compliance with organizational policies, procedures, and service-level agreements..

The job description is for the role of Deputy Manager IT-Infrastructure at Smartworks Business Centre Pvt. Ltd. The main responsibilities include infrastructure planning, design, and upgrades to meet business needs, developing and implementing IT policies and procedures, coordinating with IT service contractors, participating in strategic decisions, assessing risk related to infrastructure services, and managing vendor relationships.

Hands-on experience in managing and implementing Telecom and Data Centre Infrastructure projects.Extensive hands-on knowledge of technology-related aspects and practical applications. Proven hands-on expertise in ICT procurement, covering Hardware, Software, Systems, and Services. Hands-on experience as an effective team player with demonstrated leadership capabilities.

I worked at Smartworks Co-Working Space Private Limited as AM-IT, providing clients with pre-sale, installation, and post-sale network engineering support, collaborating with vendors to resolve problems and update equipment, delegating tasks to team members, working on firewalls like Meraki, GajShield, and Cyberoam, Sophos (creating, maintaining policies and rules), and liaising with vendors and other IT personnel for problem resolution.

I started my career at Microsense Pvt. Ltd. as an IT Help Desk Executive, installing and configuring Mi-fi access-points, monitoring the whole network with monitoring tools, assisting in installing and configuring Cisco Router (2620), coordinating with ISP for lease line, and attending calls related to internet queries, mails, printers, systems, etc.