I am working as a PMO for AT&T and Amdocs clients.Handling billing and invoicing for IT and Non IT projects.initiate the resource allocation process to project.take care of all security and compliance process.take care of background and criminal check process.taking care of staffing and unstaffing of resources.perform the activity of quote and contract I'd creation. prepare many reports and dashboards.have sound knowledge of MS EXCEL and MS office.etc

I was working as a Quality Analyst for Aegis BPO and Tech Mahindra.I used to take care of Inbound.Outbound, PRB and PMB process's.I worked for Idea process used to handle team size more than 100 resource. used todo audit of resources and according to provide the feedback.used to take quality session.used to prepare PIP plan for low performer.used to conduct daily and weekly briefings,coordination with Training and OP'S team.used to attend MBR and QBR on monthly basis.used to prepare process… Show more I was working as a Quality Analyst for Aegis BPO and Tech Mahindra.I used to take care of Inbound.Outbound, PRB and PMB process's.I worked for Idea process used to handle team size more than 100 resource. used todo audit of resources and according to provide the feedback.used to take quality session.used to prepare PIP plan for low performer.used to conduct daily and weekly briefings,coordination with Training and OP'S team.used to attend MBR and QBR on monthly basis.used to prepare process improvement plan to avoid penalty. used prepare so many reports and dashboards. well versed in Ms Excel and graphs.etc Show less