• B.E (ETRX) with around 8+ years of professional experience in Application Maintenance, Implementation & Testing of projects (UAT and SIT), well versed with banking and Payments domain knowledge.• Results-oriented Production Support Engineer with a track record of implementing system that increased overall system efficiency by 30%.• Collaborative problem-solver experienced in troubleshooting critical system issues within tight timeframes, minimizing downtime and ensuring uninterrupted operations.• Skilled in monitoring system performance and reduced response time to critical alerts by 50%.• Provided technical support to users, achieving customer satisfaction and resolving issues within a tighttimeframe.• Analysed system performance and capacity, identifying and resolving bottlenecks that improved system responsetime.• Created and maintained system documentation, ensuring accurate and up-to-date information for troubleshootingand knowledge sharing.• Root cause analysis and RCA preparation.• Hands on Experiences in SQL, Linux, JIRA.• Hands on Experience in Production support in CBS (Core Banking Solution) of Reserve Bank of India.• Hands on Experience in Forex outward remittance and international remittance using SWIFT and ISO Paymentmessages.• Good communication skills and problem solving skill with advance data analysis using Excel and PIVOT tableknowledge.• Expertise in team handling and trusting team work.