Rahul Mathur Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

Hyderabad, Telangana, India

I worked as a Product analyst and Client Engagement in Andica limited which has an off-shore development centre in Hyderabad under Acuity software technologies. It deals in with wide range of windows-based products and is now developing its web-based range of products.• Training and development of the new team members to ensure a smooth and prompt support to existing clients.• Resolving client queries in a single go and upselling the product to new customers• Understanding the… Show more I worked as a Product analyst and Client Engagement in Andica limited which has an off-shore development centre in Hyderabad under Acuity software technologies. It deals in with wide range of windows-based products and is now developing its web-based range of products.• Training and development of the new team members to ensure a smooth and prompt support to existing clients.• Resolving client queries in a single go and upselling the product to new customers• Understanding the requirements of clients and Channelising the same to software developers.• Managing the existing products by ensuring a smooth and successful new year development and enhancing the products by adding new features. • Handling of various products viz Self-Assessment, Corporation Tax and Payroll.• Documenting the new products and doing necessary research on the same.• Giving inputs and development of the whole new Practice Management Product for Accountants. Show less

Jodhpur Area, India

I am responsible for exceeding client expectations through superior implementation, delivery and management of product's services and solutions in our project Capium, which is a cloud based accounting software in UK.My Key roles in the organization are:1. Managing day-to-day project operations and serving as the functional and module expert on the project development and testing team.2. Providing quality oversight on deliverables prepared by the project development team before… Show more I am responsible for exceeding client expectations through superior implementation, delivery and management of product's services and solutions in our project Capium, which is a cloud based accounting software in UK.My Key roles in the organization are:1. Managing day-to-day project operations and serving as the functional and module expert on the project development and testing team.2. Providing quality oversight on deliverables prepared by the project development team before submitting to the clients.3. Providing quality assurance on project documents and client deliverables, including knowledge repository management.4. Serving as the primary day-to-day client and team contact for the project.5. Serving as the liaison between development and testing teams and keeping the teams well-informed of relevant project updates, decisions, actions, issues and risks.6. Providing project oversight and client management, and secure new opportunities within an existing account relationship. 7. Imparting training to the Accountants as per the requirement on a continuous basis.8. Initiating the On-boarding process for new Accountants and helping them in being well versed with the software.9. Designing short training programmes for the clients and executing them within strict deadlines.10. Monitoring the work progress for the 6-member DOTS team (Demo, On-boarding, Training and Support)11. Communicating with UK team and other Directors.12. Training and Development of the DOTS team members and assigning them tasks to be completed within the time frame.13. Taking decisions for the impeccable execution of decided strategies. Show less

Jodhpur Area, India

I was responsible for enhancing the customer's awareness and provide excellent customer service by promoting the health related idea of our organization and it's impact on the people for good. My prime goal was to keep the department running in an efficient and profitable manner and to increase customer satisfaction, loyalty and retention and to meet their expectations.Other responsibilities were:1. Improve customer service experience, create engaged customers and facilitate… Show more I was responsible for enhancing the customer's awareness and provide excellent customer service by promoting the health related idea of our organization and it's impact on the people for good. My prime goal was to keep the department running in an efficient and profitable manner and to increase customer satisfaction, loyalty and retention and to meet their expectations.Other responsibilities were:1. Improve customer service experience, create engaged customers and facilitate organization's growth.2. Take ownership of customers issues and follow problems through to resolution.3. Keep ahead of industry’s developments and apply best practices to areas of improvement4. Maintain an orderly workflow according to priorities Show less

Masters In Business Administration, Accounting And Finance, A

Bachelor’S Degree, Commerce, B

High School, Commerce, A

Activities and Societies: Ashoka House