Review arrival lists to welcome guestsAttend to special guests (e.g. VIPs) and answer their inquiriesProvide information about amenities, area and venues and promote servicesAnticipate guest needs and build rapport with customersOffer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)Address customer complaints and escalate to Front Office Manager when needed

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Processing guest paymentsBeing a source of information to guests on various matters such as transport and restaurant advice.Processing meal and beverage requests.Accommodating general and unique requests.

To have complete knowledge on the Food and Beverage service available in sections appointedEnsure that Corporate and Hotel standards and policies are explained to staff and are correctly appliedMonitor and ensure smooth operations of the sections appointedEnsure the timely setup of all banquet venues according to the service settings and as outlined in the function sheetsConstantly obtains customer feedback during operations to ensure satisfactionProper and tactful handling… Show more To have complete knowledge on the Food and Beverage service available in sections appointedEnsure that Corporate and Hotel standards and policies are explained to staff and are correctly appliedMonitor and ensure smooth operations of the sections appointedEnsure the timely setup of all banquet venues according to the service settings and as outlined in the function sheetsConstantly obtains customer feedback during operations to ensure satisfactionProper and tactful handling of verbal complaints from customersEnsure effective communication within sections appointed and with other divisionsEnforce the departmental training program in line with the companys SOP's to achieve the highest possible guest satisfaction. Hand on approach to organize the daily banquets events as per the operational forecastConduct daily routine checks to ensure that all mise en place is done according to the stipulated service requirements to the highest possible cleanliness and maintenance standards. Show less

Specific Job AccountabilitiesTo ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.To assist with stock-takes where required.To follow procedures for food and beverage controls at all times.To assist with maintaining and improving departmental operating standards.To ensure charges are raised for services provided in event services department on shift in accordance… Show more Specific Job AccountabilitiesTo ensure effective stock rotation and maintain stock levels in accordance with hotel business and company policy. This to include storage and use of equipment.To assist with stock-takes where required.To follow procedures for food and beverage controls at all times.To assist with maintaining and improving departmental operating standards.To ensure charges are raised for services provided in event services department on shift in accordance with hotel and company procedures.Enforce the departmental training program in line with the companys SOP's to achieve the highest possible guest satisfaction. Show less